Customer Support Specialist

1 week ago

Market Harborough Leicestershire, United Kingdom Paynt Full time

We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America.

We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services.

Ensure high customer satisfaction by providing excellent customer service.
• Be responsible for proactively contacting customers to ensure continued use of our services.
• Conduct outbound calls to existing customers to follow up on their experience with onboarding at Paynt, address any concerns and offer other additional products and services.
• Act as a liaison, providing accurate, valid and complete product/services information using appropriate methods /tools.
• Keep records of customer interactions, comments, and complaints.

Experience in merchant acquiring, payment solutions or financial services.
• Proven experience in a customer service and customer retention role.
• Demonstrated success in upselling and cross selling products or services .
• Fluent in English.
• Customer focused with a passion for delivering excellent customer service.

Competitive salary that is being reviewed regularly.
• Equity compensation on top.
• Great office space & location (Market Harborough).
• Lively, diverse, and fun working environment with endless growth opportunities.
• Training and certification opportunities.

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