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Customer Support Specialist
3 months ago
Paynt. Payments As You Need Them. If the following job requirements and experience match your skills, please ensure you apply promptly. Who We Are We are a dynamic payment solution and infrastructure provider, founded in 2013, rapidly evolving to deliver cutting-edge payment and finance products. Our primary offering, Acquiring-as-a-Service, targets the payment reseller sector in Europe and North America. At Paynt, we aim to be the preferred acquirer for European payment solution providers. To achieve this vision, we're seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for delivering exceptional service to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities
- Ensure high customer satisfaction by providing excellent customer service.
- Be responsible for proactively contacting customers to ensure continued use of our services.
- Conduct outbound calls to existing customers to follow up on their experience with onboarding at Paynt, address any concerns and offer other additional products and services.
- Identify opportunities for upselling and cross-selling based on customer needs and preferences.
- Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers.
- Be confident in presenting solutions to ensure customer satisfaction.
- Meet and exceed customer retention targets.
- Maintain in-depth working knowledge of the company’s products, systems and processes.
- Act as a liaison, providing accurate, valid and complete product/services information using appropriate methods /tools.
- Collect and provide customer feedback to Team Lead.
- Keep records of customer interactions, comments, and complaints.
- (+) Experience in merchant acquiring, payment solutions or financial services.
- Proven experience in a customer service and customer retention role.
- Demonstrated success in upselling and cross selling products or services .
- Excellent communication skills with the ability to build rapport with customers.
- Fluent in English.
- Ability to work in fast-paced environment.
- Critical thinker and problem solver.
- Customer focused with a passion for delivering excellent customer service.
- Competitive salary that is being reviewed regularly.
- Equity compensation on top.
- Great office space & location (Market Harborough).
- Lively, diverse, and fun working environment with endless growth opportunities.
- Training and certification opportunities.
