Housing Officer

2 weeks ago


United Kingdom Coventry City Council Full time

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.
Provision of the statutory homeless service 
Provision of temporary accommodation 
Management of the housing register 
Commissioning of homeless services, and
Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019. 
By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providingtailored support and interventions when someone does become homelessthis is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city. 
Our ValuesIn line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles. 
We help and encourage everyone to be their best and do their best.
We put diversity and inclusion at the heart of all we do.
An exciting opportunity has become available within the Housing & Homelessness Service. We are currently recruiting for several permanent and fixed term Housing Options Officers to join our team.
As a Housing Options Officer, you’ll be responsible for supporting the Council to carry out homelessness duties under The Housing Act 1996, as amended by the Homelessness Reduction Act 2017. In this fast-paced service area, you will need to be creative, adaptable, and hardworking in order to prevent homelessness and provide excellent case management services to our customers.
Completing assessments with customers who are homeless or threatened with homelessness
Making decisions in line with homelessness legislation and communicating to applicants in writing
Working on a rota basis to cover front line homelessness functions
Previous experience of working within Housing, Homelessness, Voluntary and Advisory sectors is desirable but not essential. We are also keen to receive applications from candidates with lived experience of homelessness.
In April 2020, the Housing & Homelessness Service moved to remote working, we are currently working on a hybrid model with a mix of home and office working. 
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
About CoventryCoventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

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