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Customer Focus Officer
4 months ago
We have an opportunity for a full time Anti-Social Behaviour Officer to join our team in the Bristol.
You'll be based out of our Bristol Office but serving customers throughout Somerset and Gloucestershire.
Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.
The starting salary is £30,000 to £35,000 depending on your experience.
Working alongside housing management colleagues you'll effectively management your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.
Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
Building and maintaining relationships with key stakeholders and partner agencies
Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG.
Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.
Strong IT skills including MS Office
The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
A full UK driving licence and access to your own transport
450 flex-pot annually, discounted shopping & cycling scheme
~25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
~ Company pension scheme matched up to 12%, life cover at 4x your salary
~ Flexible working - we're committed to giving people flexibility as widely as possible
~ Options for private medical insurance, dental insurance & critical illness cover
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group.
