Customer Service Executive

3 weeks ago


Trafford Greater Manchester, United Kingdom Recruitment Solutions (NW) Ltd Full time

Currently working with a fantastic Client based in Trafford Park. Our client is a specialist freight logistics company. They currently have an exciting opportunity for an enthusiastic Customer Service Executive to join their team. Working hours are Monday – Friday What you can expect:

  • Transport links
  • Onsite free parking
  • Career progression
  • Fun and friendly work environment
Responsibilities: As Customer Service Execuitve, you will ensure timely and accurate movement off freight and information while providing excellent customer service to both internal and external customers within the Road Freight Department.
  • Ensure information on invoices is correct
  • Weekly completion of KPI reports
  • Handling customer calls and queries
  • Track and Trace of inbound shipments
  • Ensure excellent customer service to maintain customer satisfaction and retain customers
  • Maintain good relationships with internal stakeholders
  • Maintenance of customer records
  • Handle all complaints and escalated cases until customer is satisfied
Profile: The Ideal candidate will have –
  • Exceptional organizational skill and commercial awareness
  • Flexibility and adaptability
  • At least one year of experience in a Customer Service role
  • Proven experience in the use of Logistics & Transport Management systems
  • Proficiency in Excel and Word
  • A basic understanding of Road Freight Logistics
If you are interested in the position, please send your CV over to us or contact the office for more information

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