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Customer Retention Executive

4 months ago

Trafford, United Kingdom Certas Energy UK Ltd Full time

**We have an exciting opportunity to join Certas Energy as a Customer Retention Executive working as part of our Fuel Cards Team at our Trafford Park Office.** **This is a permanent position working 37.5 hours a week Monday to Friday 08.30 - 16.30.
**As a Customer Retention Executive for Certas Energy you’ll have access to**:

- Competitive Salary
- Commission scheme
- Career progress and development opportunities
- Brand discounts through Certas group scheme
- 20 days holiday, increasing to 25 days after 2 years service, pro rata
- Annual leave buy and sell scheme
- Pension Scheme
- Work from home on Fridays

As part of the Customer Retention team, you will work in a fast paced environment to maximise the volume and margin generating from our commercial customer base, as well as offering excellent customer service to our fuel card customer base.

You will need to use a combination of account management skills, upselling and cross selling to drive sales, while meeting customer needs in a processional and effective manner to promote customer retention.

**We’re looking for**:

- Previous experience in a retentions, sales or customer service role
- A self starter
- Strong negotiation skills
- Confidence in own ability
- Time management
- Resilient, persistent and tenacious
- Target driven / results orientated

**Company Information**

Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.

Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We’re proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future. From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives. This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment. This is fundamental to good business performance, and integral to our long-term business success.

**_ Certas Energy Ltd is an Equal Opportunities Employer_