Director, Customer Account Manager

2 months ago

London, United Kingdom Dept Full time

Account Director
Internally, this role will be known as Senior Lead Account Planner
DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.
Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Senior Lead Account Planners support the Group Account Heads in leading on all the work we deliver for a suite of clients.
We don’t believe in siloed teams – content, technology, media and data overlap in all roles. This person will oversee development of the strategy for the brands they lead, including managing a team. They will represent DeEPT® to our clients, adding value to relationships beyond organisational skills doing a mixture of account management and strategic planning, not your typical suit.
We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. Candidates must have experience managing teams and complex campaigns for brands and be calm and controlled in high pressure situations. Equally, experience with delivering commercial success in an agency model is important.
The role of a Senior Lead Account Planner is exciting, varied and constantly evolving. Coordinate a dedicated account team to ensure optimal customer and project support
Work with our expert teams to develop customised solutions for project implementation
Oversee, project manage and work with teams to develop brilliant digital content (creative, production)
Manage deliverables from across the business (content, technology, media, data)
Contribute to our creative process by sharing your ideas and experience
Have extensive, professional experience in roles involving account management and strategic planning, ideally in an agency environment, and have experience in an international context
Extensive professional experience in managing projects with six-figure annual budgets in digital marketing
Have experience in digital marketing, ideally in the automotive sector
Experience working on a global brand
Confident with both brand and conversion/direct-response campaigns
Strong client relationship management skills
Proficient in working with data
HEALTH, WELLBEING & BENEFITS:
~ Possibilities to do what you do best and to develop your skills further with training development and certifications
~ A flexible, hybrid working policy
~ The choice of medical healthcare providers (Bupa or Medicash)
~25 days holiday plus bank holidays and your birthday off each year
~ Company pension scheme
~ EAP scheme
~ Ride to work scheme
~ Enhanced family friendly policies
~ Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®

~ Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team and agency level
Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion?

  • Director, Customer Account Manager

    2 days ago

    London, United Kingdom Concept Full time €70,000 - €75,000

    Job Description Account Director - Storage, Backup, Cloud, Managed Services, Cyber Security My client is an award-winning technology company who is looking to add an experienced Account Director to their Enterprise team. The role of the Account Director is predominantly (80%) a field based, customer facing sales role, responsible for deep...

  • Director, Customer Account Manager

    7 days ago

    London, United Kingdom Concept Full time €70,000 - €75,000

    Account Director - Storage, Backup, Cloud, Managed Services, Cyber Security My client is an award-winning technology company who is looking to add an experienced Account Director to their Enterprise team. The role of the Account Director is predominantly (80%) a field based, customer facing sales role, responsible for deep relationship development...

  • Director, Customer Account Manager

    6 days ago

    London, United Kingdom Concept Full time €70,000 - €75,000

    Account Director - Storage, Backup, Cloud, Managed Services, Cyber Security My client is an award-winning technology company who is looking to add an experienced Account Director to their Enterprise team. The role of the Account Director is predominantly (80%) a field based, customer facing sales role, responsible for deep relationship development...

  • Director, Customer Account Manager

    6 days ago

    London, United Kingdom Platinum Facilities Maintenance Services Full time €70,000 - €90,000

    Account Director Account Director or Senior Account Manager or Key Account Manager. Platinum Facilities is a leading provider of hard facilities maintenance services, dedicated to delivering exceptional solutions to our clients. Join us as an Account Director, playing a pivotal role as a key representative of Platinum. Working closely with and reporting...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Propel Full time

    Job Description Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Propel Full time

    Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a portfolio of existing...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Propel Full time

    Account Director Role We are currently representing a hugely successful Martech client who have created, through AI, a platform that analyses cross-channel data sets to predict behaviour and revenue generation. Recognised as number one in their field they are now looking to grow their UK sales team with an Account Director!!! Own a portfolio of existing...

  • Director, Customer Account Manager

    4 days ago

    London, United Kingdom Harrison Scott Associates Full time

    We have a great opportunity for an Account Director with a background in either print or packaging to join a forward thinking print management company with unparalleled resources and financial backing. Embarking on the role of Account Director, you will be responsible for day to day management of a team of 5 Account Executives and Account Managers within a...

  • Director, Customer Account Manager

    1 day ago

    London, United Kingdom Harrison Scott Associates Full time

    We have a great opportunity for an Account Director with a background in either print or packaging to join a forward thinking print management company with unparalleled resources and financial backing. Embarking on the role of Account Director, you will be responsible for day to day management of a team of 5 Account Executives and Account Managers within a...

  • Director, Customer Account Manager

    3 weeks ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    3 weeks ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    2 weeks ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time

    Job Description Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are...

  • Director, Customer Account Manager

    5 days ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time €80,000 - €90,000

    Job Description Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space...

  • Director, Customer Account Manager

    6 days ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time €80,000 - €90,000

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    6 days ago

    London, United Kingdom Prince Talent & Resourcing | B Corp™ Full time €80,000 - €90,000

    Prince Talent & Resourcing are currently recruiting an Account Director on behalf of our client, who are an IT Solutions Provider. This is a hybrid role, selling into a mix of existing Local Government accounts, while complimenting this with your own new business activity. Our Client, have a strong presence in the public sector space and are on a number...

  • Director, Customer Account Manager

    4 days ago

    London, United Kingdom Strativ Group Full time €70,000 - €100,000

    Join an award-winning Unicorn in the MarTech space that are seeking an experienced Account Director to join their growing team in the UK Manage a portfolio of current accounts, focusing on their retention and expansion. Identify opportunities to upsell and cross-sell within existing accounts. Oversee renewals in partnership with the Customer Success...

  • Director, Customer Account Manager

    6 days ago

    London, United Kingdom RedCat Solutions Ltd Full time €50,000

    Embark on a journey with a notable creative agency known for leaving an indelible mark on London’s dynamic creative scene. This is an exceptional opportunity for a driven Senior Account Manager or an established Account Director looking to make a substantial impact. Situated at a pivotal stage of exhilarating growth, the agency partners with global leaders...

  • Director, Customer Account Manager

    7 days ago

    London, United Kingdom RedCat Solutions Ltd Full time €50,000

    Embark on a journey with a notable creative agency known for leaving an indelible mark on London’s dynamic creative scene. This is an exceptional opportunity for a driven Senior Account Manager or an established Account Director looking to make a substantial impact. Situated at a pivotal stage of exhilarating growth, the agency partners with global leaders...

  • Director, Customer Account Manager

    5 days ago

    London, United Kingdom Strativ Group Full time €70,000 - €100,000

    Job Description Join an award-winning Unicorn in the MarTech space that are seeking an experienced Account Director to join their growing team in the UK Manage a portfolio of current accounts, focusing on their retention and expansion. Identify opportunities to upsell and cross-sell within existing accounts. Oversee renewals in partnership with the...

  • Director, Customer Account Manager

    2 months ago

    London, United Kingdom Intouch Solutions Full time

    Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help...