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Estimator / Account Manager

1 month ago

Portsmouth Hampshire, United Kingdom ZipRecruiter Full time

Job Description

Benefits:

  • Holiday entitlement
  • Health Care
  • Life Assurance
  • Pension
  • Free on-site parking
  • Free tea/coffee


Company Profile
A highly regarded, award-winning, specialist CNC Machining subcontract manufacturer of precision machined parts and components, providing best in class production, service, and quality standards to a varied and growing client base.
Utilising state-of-the-art, modern CNC Machine tools for producing high end parts and components & optimising design for machining / reverse engineering existing components with or without drawings, the company supports their customers with a diverse and challenging requirement from start to finish.
Due to continued growth and development, there is now a position open for an Estimator / Account Manager OR a CNC Machinist looking to move into an Estimator / Account Manager role.
A business is its people. Healthy, smart, aligned team working is the key ingredient for the company to thrive and deliver the best work life experience for its employees.
Their guiding lights are the companys Core Values and the companys business plan, together with the Lean principles of removing the 8 wastes and adding value.
The companys strength emanates from having disciplined people, engaged in communication and taking disciplined action in the best interests of the company, and the whole team.
Staff areflexible, have acan-doattitude, make workenjoyablefor all, we areconscientious, and westrive for improvementin ourselves and the company.
Do you have Account Management or Estimating experience, working in a CNC Machining / Precision Engineering environment?
Are you a CNC Machinist, looking to develop your career into Estimating / Account Management?
Job Profile
As the successfulEstimator / Account Manager, you will be personally developed to manage 50% of the company orderbook, thereafter increasing turnover by a minimum 16% per annum.
Continuously improve the hourly rate, the mix of repeat production orders received whilst minimising business risk entering the company to deliver sustained, profitable growth for the benefit of the whole team.
Duties:

Pro-actively on-board new A class customers, close orders and win the best mix of work to maximise flow and throughput. Telephone potential A class customers to qualify new leads to develop strong partnerships and to gain a commercial advantage. Manage order funnel to win 80% of orders from potential A class customers and deliver a consistent green scorecard. Strive to improve hourly rate and the best mix of work. Minimise risk through the company to protect margins. Focus on quotes and components that fit our machining envelope in repeat batch quantities or high value low quantities. Prepare accurate detailed quotes. Quality is built in at the start. Note concessions, special detail and intricacies to be managed whilst meeting ISO9001:2015 requirements. Build in accurate design, material, tooling and subcontract costs, routings, program, set, inspection, run times and lead times. Expedite turning quotes around in a timely manner to gain commercial advantage whilst maintain good housekeeping. Establish and quote the best commercial prices and lead times to the benefit of the customer and team. Manage quote throughput to deliver green scorecard measures. Machining Design advice. Reviewing customer drawings and models. Discussing models and drawings with customers to gain commercial advantage, offering machining design advice to help build trust. Creating/altering drawings and models to reflect discussions. Bottoming out issues with customer models to aid production. Communicate and collaborate with the Estimation & Account Management team and whole company to ensure the best results for all. Consistently achieve personal KPIs. Without question help team mates to hit companywide goals Engage in daily and weekly departmental meetings for the greater good of the company. Complete other duties to help cover sick, holidays and to get things done for the whole team result. Continuously improve how the department operates to aid growth and strengthen margin. Challenge current ways of working to make improvements. Raise issues to be discussed at the weekly departmental meeting. Come prepared and contribute at all meetings. Work on self-development Create a network of great people youd like to join the team.


What Does That Look Like in This Job Role?
When Communicating with Customers:

  • Communicate with respect and do not talk down to people.
  • Share & document structured call scripts, questions to ask, responses to overcome common objections, closing techniques, mentor, and guide staff.
  • Ask for help and brainstorm with others when struggling with an account, someone may have the key to unlocking the door.


When Closing Orders:

  • Be conscientious in your use of time to manage your order funnel and improve flow.
  • Maintain a positive attitude and calm demeanour, irrespective of the difficulties being faced.
  • Have a can-do attitude and win sub-contract orders when in house capacity is full.


When Quoting:

  • Constantly look to strike the right balance between being diligent and efficient.
  • Be conscientious and cover all bases to stop margin burning issues entering the business.
  • Dont give discounts, strive to keep improving hourly rates, margins and lengthen lead times.
  • Accuracy saves time later.


Working in the Estimation & Account Management team:

  • Share knowledge and experience to maximise the whole team result.
  • Be flexible and assist colleagues with purchasing, processing, machining, packing and dispatching on urgent orders.
  • Help a teammate by squeezing through a quick quote when customers need urgent responses.
  • Be flexible and work extra hours to keeps scorecards green.


When helping customers with machining design advice:

  • Be inquisitive and a devils advocate to aid problem solving to find the best outcome.
  • Be conscientious and bottom out the detail, great outcomes develop great customers.
  • Prioritise and use time effectively, there are always quotes that need processing.
  • Help first to win customers hearts and minds.


Continuously Improve by:

  • Positively contributing to develop the right KPIs, it helps you know what a good day looks like.
  • Let colleagues have their say, ask questions rather than make statements to improve understanding, consider different points of view and make better decisions.
  • Read and learn the EOS way, improve technical, communication and collaboration skills, it delivers for WIIFM


Hours of Work:

  • 41 hrs per week
  • 7:30am to 5pm, Monday to Thursday
  • 7:30am to 12:30pm, Friday
  • Overtime is readily available paid at x1.4hrs weekdays, x1.5hrs Saturday & x2hrs Sunday

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