Senior Engagement Manager
2 weeks ago
Pearlfisher is an independent brand design agency in London and New York.
An essential role at the forefront of Pearlfisher's business, working with our clients and internal teams to help ensure smooth relationships and creatively excellent solutions, with a specific focus on our clients in the APAC region.
Join an experienced and hardworking team to effectively manage a variety of creative projects and build successful long-term client relationships with allocated clients.
Organisational skills / Excellent communication skills / Attention to detail / Energy /fluent spoken and written Mandarin and English
An agency background with existing experience in client management for complex projects.
Natural communication skills and a common-sense approach married with intelligence, expertise and initiative.
A passion for and a good knowledge of branding and design.
At least four years’ experience in a client services role in a branding and design or comparable creative business.
Expert written and spoken English.
Teach our clients the value of client management and be able to speak confidently about all Pearlfisher offers
Improve and evolve ways of working within the Client Management team and the wider business
Start working on and managing client projects and start to develop strong client relationships with your allocated clients.
Prepare cost estimates and creative briefs (with Strategy team) in advance of project work starting, ensuring that client’s ambitions and challenges are clearly articulated to the design team and briefs are sharp, efficient and understood.
Have a point of view when reviewing work and help to ensure that the project team and work are on brief.
Report on project status through contact and activity reports to internal and external teams.
Ensure efficient project administration (ie. on brief, on budget and ensure all documentation is up-to-date on the client server eg. Effectively resource for your projects on a weekly basis with the Studio Manager.
Account manage a selection of core clients and creative projects alongside other Senior Pearlfisher colleagues.
Regularly create and share accurate financial summaries for clients with longer-running projects showing where budgets are sitting vs. Help drive farming strategies alongside Client Director by reporting on client business to feed into farming activity, and helping to identify new opportunities.
Monitor project spend – resources, expenses and bought-ins – and highlight potential overspend to Client Director.
Budget effectively and manage project effectiveness in conjunction with Client Director.
Be an indispensable member of the Client Management team
You will report to a Client Director and will have the full support of the Client Management team.
We foster a welcoming, diverse and inclusive workplace culture where everyone is treated with respect and dignity.
Each of us thrives when everyone feels valued for who they are, regardless of gender, race, religion, social class, disability, sexual orientation or background.
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