Manager-Account Manager

1 day ago

Warrington Cheshire, United Kingdom Gray Dawes Travel Full time

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, The Netherlands and the United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving.
With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we’re not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We’re there as an extension of our clients’ own organisations – their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. Our people are at the heart of our business and we’re recruiting for Account Manager to build strong multi-level client relationships for clients spending up to £1 million. The client will then clearly be able to understand the value of the service provided by Gray Dawes.

Implement and maintain bespoke client account development plans.
Understand the overall strategic importance of each account within the wider Gray Dawes business.
Work with Sales & implementation teams to present Gray Dawes Group to prospective clients and outline the value of the account management programme.
Ensure that client information is always up-to-date and accurate including the recording of all meaningful client interaction on the CRM.
Proactively highlight to clients the value being provided to their travel programme.
Utilise data to highlight opportunities for cost saving to the client and overall service enhancement.
Understand the commercial status of client contracts, including their value, income streams, billing arrangements and renewal.
Promote company supplier relations policies.
Proactively work to enhance the commercial position of each account through product promotion, selling additional & paid services.
Provide client technology training.
Strong account management or customer service experience within the travel sector.
Experience working with and building multi-level client relationships.
Account Planning.
Customer Service to the highest level.
Knowledge of working day to day within a CRM system.
Knowledge of working with and interpreting business intelligence reports / management information.
Have a commercial mindset.
Flexibility to travel extensively within the UK where reasonable notice is provided by the client / company.

We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. We’re really proud of our culture at Gray Dawes, a family run business where we live and breathe our values and encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. As we continue to grow, there will be career opportunities available for our people as well as the chance to be with us during this exciting period of change. Hybrid Working
Group Life Cover (after probationary period)
EAP Scheme
Pension Scheme
Travel Discounts
Shopping discounts
Season Ticket Loans

Once we’ve received your details, our Hiring Managers will review your skills and experience to see if you’re a match.

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