Manager-Account Manager

1 day ago


Warrington Cheshire, United Kingdom MSite by Infobric Full time

Role Purpose The Account Manager is the central point of customer engagement and escalation. They are responsible for developing strong, multi-level relationships, driving customer adoption of MSite products, and ensuring long-term satisfaction. By working across departments, Account Managers forecast revenues, identify risks and opportunities, and help expand the MSite footprint within customer organisations.

Key Accountabilities & Responsibilities
Build strong knowledge of customer organisations, stakeholders, and strategic goals.
Develop long-term relationships across all levels, aligning customer needs with MSite’s roadmap.
Drive account growth through expansion, upselling, and structured Account Plans.
Provide expert product knowledge, demonstrations, and support for adoption.
Deliver accurate pipeline reporting, forecasting, and financial control.
Manage contract renewals, uplifts, and risk/opportunity escalation.
Ensure proposals follow process and coordinate with Operations on non-standard requirements.
Oversee product demos, trials, training, and site-level adoption.
Monitor customer utilisation, feedback, and satisfaction, acting as customer advocate.
Stay informed on product releases, support testing, and communicate updates.
Collaborate with internal teams (Service Desk, Operations, Customer Success) for issue resolution and best practice.
Produce case studies and insights highlighting customer value and success stories.
Hold regular governance meetings, performance reviews, and maintain senior-level relationships.
Provide monthly reports and recommendations to drive improvements.
Support Marketing with PR, case studies, and customer communications.
Continuously develop market knowledge of construction and digital solutions.



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