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Customer Service Specialist

4 months ago

Manchester, United Kingdom WEX Inc. Full time €22,308

Customer Service Specialist page is loaded Customer Service Specialist Apply locations Manchester, UK time type Full time posted on Posted Yesterday job requisition id R15207

CUSTOMER SERVICE SPECIALIST / MANCHESETER CITY CENTRE / HYBRID/ PERMANENT/ £22,308 PLUS BENEFITS

About the Team / Role

WEX Europe Services Ltd are the owner of the Esso Fuel card portfolio, with office across Europe and the US. We are a rapidly expanding business and pride ourselves on our vibrant working environment and desire to help employees realise their potential.

As part of the Customer Service team, you will be supporting a wide range of operations teams across Europe, undertaking a wide variety of tasks that are required to maintain the business supporting a growing Fuel Card Business.

What’s on offer?

  • Highly competitive salary £22,308
  • Annual company bonus
  • 37.5 hour week- Monday to Friday, no evenings or weekends
  • Hybrid working from our Manchester City Centre office (1 – 2days per week)
  • Industry leading pension
  • 25 days holidays plus bank holidays – with the opportunity to purchase additional holidays
  • Life assurance
  • Income protection
  • Discount & perks platform
  • Employee wellbeing

How you’ll make an impact

  • Logging of all customer queries and actioning where necessary
  • Working across multiple platforms / databases
  • Production of Customer Transaction files and reports
  • Provide support to customers using website / systems provided
  • Carry out data entry for Customers & cards
  • Answering phone call from customers – within set criteria and within parameters west out by the company
  • Liaising with all staff both in Manchester and in European Offices
  • Providing on-going support to colleagues and highlight training requirements to Team Leader
  • Investigating transaction declines & velocity queries
  • Advise Sales of customers commercial queries

Experience you’ll bring

  • Previous experience in a similar Customer Service Role
  • Ability to mentor, develop & improve skills of others
  • Adaptable to organisational changes
  • Excellent communication skills – written & verbal
  • Ability to build a powerful sense of ownership and teamwork
  • Establish and maintain co-operative and effective working relationships
  • Flexibility to provide cover for other positions with the ability to standing for Shared Services Manager
  • Make identifiable contributes to business objectives
  • Positively represent the company
  • Self-motivated, organised and can work on own initiative
  • Taking ‘ownership’ of problems

What’s next?

If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration

Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application

We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team.

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WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form .

This form is for accommodation requests only and cannot be used to inquire about the status of applications. 

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