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Account Manager
4 months ago
Account Manager - London UK Based - Remote role but must be willing to commute to London meetings each week Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below. Are you an ambitious and results-driven individual with a passion for fostering lasting client relationships? Are you motivated by the challenge of driving sales growth and exceeding targets? Do you have excellent client support, project management, and problem solving skills? Are you open to the challenge of being our 1st hire in the UK? If this describes you, we invite you to apply Come and be a part of the team that changes the way the world is rewarded at Virtual Incentives (VI). From Fortune 100 companies to technology platforms, we work with some of the biggest brands in the world and support them globally. We are a successful software company with a start-up mentality. VI was born from the idea that there is a better way for companies to deliver incentives. The belief that people matter is at the core of our culture. VI is a fast-paced, high growth company with competitive benefits and compensation, and a human-first atmosphere. Job description We are seeking a dynamic London-area based Account Manager to join our team, where you will be instrumental in identifying opportunities for growth, nurturing existing accounts, and delivering exceptional service to our valued clients. With a strong focus on client satisfaction and a commitment to excellence, we are dedicated to delivering tailored solutions that meet the unique needs of our clients across the UK. As our UK Account Manager, you will support client relationships with targeted high-value and/or high-potential portfolio accounts. You will work collaboratively with the Practice Leads to develop opportunities within the portfolio to maximize client revenue growth and overall satisfaction. The Account Manager will work collaboratively across the organization to deliver value for clients through responsive client servicing and day-to-day project management of relevant initiative Responsibilities:
- Support the Practice Leads in fostering strategic long-term relationships across assigned client portfolio by driving issuance, procuring renewals, and growing account revenue through upsell/cross-sell opportunities.
- Provide day-to-day project management to execute on strategic account plans that drive retention and growth through optimal deployment of our products and services.
- Collaborate effectively with a cross-functional, remote team to align and coordinate internal resources to deliver on client objectives.
- Analyze market trends and competitor activity to identify potential areas for growth.
- Prepare and deliver presentations and proposals to clients.
- Negotiate contracts and agreements with clients to ensure mutually beneficial outcomes.
- Track and report on sales performance metrics, including sales pipeline, revenue forecasts, and client satisfaction.
- Develop and maintain a strong understanding of Virtual Incentives products and processes, along with an understanding of the latest in the rewards and payments marketplaces
- Manage client escalations swiftly and effectively to drive the business forward.
- Action-oriented and analytical, with strong communication, organizational, and project management skills
- Curious to learn our our clients’ business models and keen interest in providing them with exceptional, responsive service
- Dependable, highly adaptable, fast learner with a competitive spirit and drive for results
- Flexible and adaptable with the ability to pivot strategies based on market changes and client feedback in the ever evolving sales landscape
- Abie to work independently and collaboratively to produce deliverables
- Eager to contribute to a fast-growing team and open to continuous learning and process improvement
- Proven track record of success in sales or account management roles - ideal candidate has experience in the payments, financial services or incentives space.
- At least 4 years of account management, sales, business development, or consulting experience
- Consistent track record of meeting or exceeding goals in a fast-paced environment
- Ability to build collaborative, long-term relationships with internal and external stakeholders
- Strong written and verbal communication skills, ability to articulate client needs and requirements effectively
- Strong project management skills and the ability to prioritize multiple tasks and meet deadlines
- Flexible working arrangements.
- Pension scheme and other benefits.
