Administrative and Customer Service Assistant

2 weeks ago


United Kingdom Kybotech Full time
We are seeking friendly and patient Administrative and Customer Service Assistants to join our growing team. In this role, you'll be the voice of our company, providing exceptional support to customers regarding our line of garden products and outdoor living solutions.

Job Description:

Key Responsibilities:

  • Handle high volumes of inbound/outbound customer calls and inquiries via phone and live chat (approx. 100 contacts per day)
  • Diagnose and resolve customer issues related to orders, shipping, product information, and potential damages
  • Provide detailed product guidance and troubleshoot technical problems
  • Document all customer interactions and update records in our CRM system
  • Achieve first-time resolution and deliver outstanding customer experience

Ideal Candidate:

  • 1-2 years of direct customer service experience, preferably in a call centre environment
  • Proven track record of providing exceptional customer experiences
  • Skilled at prioritizing and resolving multiple customer inquiries efficiently
  • Thrives in a fast-paced, high-volume environment while maintaining composure
  • Adaptable problem-solver able to quickly diagnose and troubleshoot issues
  • Comfortable navigating CRM systems and computer applications
  • Strong multitasker able to seamlessly switch between channels (phone, chat, email)
  • Deeply passionate about delivering best-in-class service
  • Excellent time management abilities to meet metrics like call handling times
  • Resilient team player with a positive, customer-focused attitude

Not Suitable For:

  • Individuals with poor communication or active listening skills
  • Those who become easily flustered or frustrated in fast-paced environments
  • Candidates lacking patience, empathy or a customer-focused mindset
  • People with weak attention to detail or inability to follow procedures
  • Anyone unwilling to routinely handle high call volumes
  • Candidates with poor computer/IT skills and inability to learn new systems

Key Characteristics:

  • Excellent verbal and written communication abilities
  • Highly organised with strong multi-tasking skills
  • Remaining calm, composed, and professional under pressure
  • Troubleshooting mindset to investigate and resolve complex issues
  • Positive, team-player attitude with a desire to learn

About Kybotech Group: Kybotech is an innovative leader in the e-commerce and manufacturing sectors, dedicated to delivering high-quality garden buildings, furniture, and lifestyle products. With a commitment to excellence and sustainability, we've been transforming outdoor living spaces for over two decades. Our collaborative culture, driven by creativity and a forward-thinking approach, empowers our team to excel and grow professionally within a supportive and dynamic environment.

Requirements

Requirements :

  • Previous experience in a customer service, call center, or client support role
  • Strong verbal and written communication abilities
  • Excellent active listening and problem-solving skills
  • Proficiency with computer systems and comfortable learning new technologies
  • Ability to multi-task, prioritize, and stay calm under pressure
  • Meticulous attention to detail and record-keeping
  • Experience with large/bulky products is a plus

Benefits

  • Competitive Salary: We offer a competitive salary band within the market.
  • Professional Development: We encourage continuous learning and professional development. We provide resources and support for courses and certifications that enhance your skills and contribute to the business.
  • Team Environment: You will be part of a team-driven environment where collaboration and mutual respect are the norm.
  • Health and Wellbeing: We value our employees' health and wellbeing, and are committed to providing a safe and healthy workplace.
  • Variety of Work: As part of a diverse business group, you'll have the opportunity to work across different business units and industries, providing a rich and varied experience.


  • United Kingdom Simply Recruiting Ltd Full time €12

    Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary ongoing basis. Holiday Accrual Weekly Pay On Site Parking Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary...


  • United Kingdom Clearline Recruitment Ltd Full time

    Our client is looking to recruit a Customer Services Assistant to join their hardworking team in Partridge Green. Please note, possession of your own transport is required for this role due to the rural location. The ideal candidate will possess excellent customer service and communication skills, should be effective at managing their time efficiently and...


  • United Kingdom Plastipack Full time

    Job Title: Customer Service Administrator Location: St Leonards on Sea, TN38 9PP Salary: 25,000 per annum Job Type: Full time, Permanent, 37.5 hours a week, Monday-Friday 8am - 4pm Benefits: 25 Days holiday Death in service cover (after 1 year of service) Health cashback plan Benenden Healthcare (after 1 year of service) Cycle to Work scheme. ...


  • United Kingdom Christians Against Poverty (CAP) Full time

    The Customer Service Administrator (CSA) reports to the IT Support Team Leader and works as part of a team to provide ongoing support to all CAP customers. They will offer support to the wider technology team as they go about tackling a wide array of issues whilst the Customer Service Administrator deals with essential contact, troubleshooting, triage and...


  • , , United Kingdom Reed- UNLIMITED Full time

    We are seeking a dynamic and confident individual to join our team as an iGPR Magic Service Administrator. The successful candidate will play a crucial role in providing exceptional customer service to GP practices and insurance customers throughout the report request and retrieval process. Key Responsibilities: Customer Service Excellence: Deliver...


  • United Kingdom Spire Healthcare Full time

    Physiotherapy Administrator (Bank) | Administration, Customer Service | Bank Contract (0-hours) | Solihull | Flexible Working | Excellent Benefits | Free Parking |  We have an exciting opportunity to bring on an Administrator to join our Physiotherapy department at our Spire Parkway Hospital, located in Solihull. This role would be on a Bank contract -...


  • United Kingdom Company: Full time

    Find jobs in the automotive retail industry Trainee Customer Service Administrator Required in Redhill, Surrey  Specialist Automotive Company  Hours: 8.30 - 5.30pm Monday - Fridya + 1 in 4 Saturday mornings on a rota 8.30 -12.30 Pay: Starting Salary £24k with training and personal development offered  Trainee Customer Service Administrator Required in...


  • United Kingdom Anderson Recruitment Ltd Full time

    Join to apply for the Customer Service Administrator role at Anderson Recruitment Ltd 2 days ago Be among the first 25 applicants Join to apply for the Customer Service Administrator role at Anderson Recruitment Ltd Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create...


  • United Kingdom Culina Group Full time €25,525

    Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Job Description An exciting...


  • United Kingdom Service Care Solutions Full time

    Electoral Services Officer Contract type : temp for around 2 months Monday-Friday ASAP To provide efficient and effective electoral administration, ensuring that all processes are well managed, open and transparent, comply with electoral legislation and meet the performance standards set by the Electoral Commission for electoral...


  • United Kingdom in Newbury Full time

    Customer Service Administrator – Kent Opportunity: Are you the Customer Service Administrator my client is looking for? Do you have experience in dealing directly with customers or patients on the phone and email? Have you got good IT and administration skills? If yes then this is the role for you. Your role as a Customer Service Administrator based in...


  • United Kingdom Elevation Recruitment Group Full time

    Customer Services Administrator GBP22-25K 28 days holiday per annum Pension scheme, cash back health scheme, group life cover Free parking Elevation Recruitment Group are excited to be working with a successful, Rotherham based business, who are looking for a Customer Service Administrator to join their growing team. As a Customer Services...


  • United Kingdom Avonfire Full time

    To provide customer services and administrative support at the South West Command Development Centre (SWCDC), part of the Learning & Development Unit, to ensure it operates efficiently and effectively in meeting customer requirements. Some of the things you’ll be doing Provide a range of administrative and customer services support to facilitate the...


  • United Kingdom OA Full time

    Role: Customer Service Administrator (12-month maternity cover contract) Location: Bedford - Hybrid Hours: Mon – Fri 8.30am – 5pm I am looking for an experienced customer service administrator to help the smooth running of the customer service department on a 12-month contract for maternity cover. What’s in it for you? Free onsite parking What...


  • United Kingdom Anderson Recruitment Ltd Full time

    Our ever growing client are currently looking to add to their team! Based near Gloucester Quays, with free parking, you will work on a full time permanent basis within the Customer Services Team. You will be responsible for processing customer order enquiries via email and telephone in a professional and efficient manner. Some previous office experience is...


  • United Kingdom Place co Full time

    An exciting opportunity awaits a dynamic and customer-centric individual to be Customer Care and Agent Support at Place Ascot. We are seeking a passionate team member to support front-of-house operations and deliver exceptional service to both external and internal clients. While previous real estate experience is not mandatory, a history of reception work...


  • United Kingdom SI Recruitment Full time €25,000

    Job Title: Customer Service Administrator Location: Knaresborough Hours: Full Time, Monday – Friday Salary: Up to £25,000 We are working for a manufacturing business based in Knaresborough that is looking for an enthusiastic and organised Customer Service Administration to join their fun and friendly team. Responsibilities: • Responding to...


  • United Kingdom Baltic Recruitment Services Ltd Full time

    Are you an experienced Customer Service Sales Administrator, looking for a new and exciting challenge? Baltic Recruitment are currently recruiting for a Permanent Customer Service Sales Administrator for a highly reputable client based in Newton Aycliffe. Joining our client's sales department. The successful candidate will support the sales team...

  • Office Support

    1 week ago


    United Kingdom Advanced Hair Full time €70,000

    Advanced Hair Studio Administration & Office Support Jobs in All New Zealand Suggestions will appear below the field as you type Administration & Office Support Suggestions will appear below the field as you type Administration & Office Support Central Christchurch location with discounted parking and great transport links. Work for a...


  • United Kingdom Disclaimer: ANY-Web Ltd. Full time

    Customer Service Administrator Location: Oldbury Type: Temporary to Permanent Salary: 24,000 per annum Hours: 08:30 am to 5:00 pm with a 30-minute lunch break We are excited to present an outstanding opportunity for a Customer Service Administrator to join a globally recognized organization on a temporary to permanent basis. This role offers a...