Customer Services Assistant

3 weeks ago


United Kingdom Avonfire Full time

To provide customer services and administrative support at the South West Command Development Centre (SWCDC), part of the Learning & Development Unit, to ensure it operates efficiently and effectively in meeting customer requirements.

Some of the things you’ll be doing
  • Provide a range of administrative and customer services support to facilitate the efficient running of the Centre, this may include:
  • receiving/recording booking requests for the Centre
  • setting-up rooms and providing necessary equipment, materials and consumables ready for assessment, development, simulation and planning exercises, geared to the needs of particular customers
  • maintaining catering stock, liaising with Caterers, raising orders and ensuring stock rotation
    • checking and referring faults to IT and visual aid equipment to the Technical Support Officer (SWCDC)
  • producing and distributing agendas/programmes for meetings, seminars, conferences etc, liaising where appropriate with attendees to arrange/confirm dates, venues and hospitality requirements
  • collating information and providing basic statistical information and reports as required
  • maintaining manual and computerised filing and record systems, and assisting with the development of new or improved systems to increase efficiency and effectiveness
  • liaising with other department’s staff as required to share or check information, having regard to Data Protection legal requirements
  • helping to maintain the security of the Centre, its equipment and resources.
  • Provide a reception and telephone service for the SWCDC, receiving visitors/ clients, answering general enquiries and providing relevant information, ensuring an appropriate image is given to existing and potential customers at all times.
  • Undertake general administrative duties as required to assist with various Learning & Development procedures. This work may include:-
    • Working with databases and spreadsheets
    • Co-ordinating schedules
    • Liaising with internal staff
    • Liaising with external providers
    • Invigilating at development activities
  • 25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service
  • Electric Vehicle Salary Sacrifice Scheme

Once you have read the job description please complete the application form telling us how your skills, qualifications and experience match those required for this role, and provide examples wherever you can. The information you give us will assist us in our shortlisting process.

If you experience any issues with the application or require a paper version please contact recruitment@avonfire.gov.uk . Late applications will not be accepted. Please quote job reference number 1327/1326 on any communications. Thank you.

Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.

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