Trainee Customer Service Administrator
2 weeks ago
Trainee Customer Service Administrator Required in Redhill, Surrey
- Specialist Automotive Company
- Hours: 8.30 - 5.30pm Monday - Fridya + 1 in 4 Saturday mornings on a rota 8.30 -12.30
- Pay: Starting Salary £24k with training and personal development offered
Trainee Customer Service Administrator Required in Redhill, Surrey
- Specialist Automotive Company
- Hours: 8.30 - 5.30pm Monday - Fridya + 1 in 4 Saturday mornings on a rota 8.30 -12.30
- Pay: Starting Salary £24k with training and personal development offered
- Receiving incoming calls and managing the reception desk with a focus on high-level customer service.
- Presenting services and skills over the phone to secure bookings.
- Meeting and greeting customers, confirming booking details, and coordinating with the workshop team.
- Handling customer enquiries via various channels including email, social media, telephone, and face-to-face interactions.
- Managing diaries using internal booking systems.
- Clearly communicating repair requirements to customers, addressing any concerns, and facilitating decision-making.
- Serving as a key liaison between customers, workshop staff, and office personnel.
- Accurately updating customer information databases.
- Generating invoices and processing payments.
- Liaising with customers, workshop staff, and external subcontractors.
- Assisting the Office Manager with Health & Safety responsibilities.
- Participating in the training of new office team members.
- Providing support to the Office Manager and performing additional duties as required.
- Assuming responsibility for team and duties in the absence of the Office Manager.
- Strong customer service skills.
- Excellent verbal and written communication abilities.
- Effective organisation and time management skills.
- Ability to thrive in a collaborative team environment.
- Proficiency in Microsoft Office suite and general IT skills.
- Eagerness to learn new skills and adapt to new challenges.
- Positive "Can Do" attitude and ability to work well under pressure.
- Skill in writing and grammar.
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