Information Technology Service Delivery Manager
6 days ago
IT Service Delivery Manager Surrey Hybrid £60,000 Our client is seeking an experienced and forward-thinking IT Service Delivery Manager to support the IT Division and oversee the IT Helpdesk. Reporting directly to the Chief Technology Officer, this individual will play a key role in ensuring the consistent and high-quality delivery of IT services across the Group. The successful candidate will be hands-on, proactive, and highly organised, with a strong understanding of operational and compliance requirements within a regulated environment. They will take full ownership of day-to-day service performance, champion continuous improvement, and help shape how technology is used to support the firm's wider operations. Acting as a trusted partner to teams across the Group, the IT Service Delivery Manager will ensure technology services remain reliable, secure, and aligned with the needs of the organisation's law firms. Key Responsibilities Service Delivery & Helpdesk Leadership Lead the IT Helpdesk, managing performance, monitoring service levels, analysing trends, and driving meaningful improvements. Reduce recurring issues by implementing automation, enhancing documentation, and improving user training. Promote effective use of business applications, increasing user adoption across the organisation. Governance, Compliance & Security Support the CTO in developing and maintaining IT policies, processes, and regulatory documentation. Ensure ongoing compliance with GDPR, PECR, SRA regulations, and internal governance standards. Assist with cyber security initiatives including vulnerability management, incident response, user awareness, and alignment with frameworks such as Cyber Essentials Plus. Identity, Access & Device Management Manage identity and access controls through Entra ID, Conditional Access, MFA, and PIM. Oversee device management, patching, and security baselines via Intune. Vendor, Licensing & Business Continuity Support vendor management, contract oversight, and software licensing processes. Contribute to business continuity planning to ensure the organisation's systems remain resilient, reliable, and secure. Team Development Mentor and develop IT team members, fostering a positive, collaborative, and customer-focused culture. Candidate Profile / Required Competencies Experience in an IT management role within a law firm or regulated professional services environment. Strong technical background in the Microsoft ecosystem, including Microsoft 365, Azure, Entra ID, PIM, Intune, and associated security tools. Demonstrable experience leading a Helpdesk or Service Desk function. Excellent communication skills and a commitment to delivering outstanding customer service. Highly organised, detail-oriented, and comfortable working in a fast-paced, evolving environment. Professional, confidential, and able to build strong stakeholder relationships. A valid driving licence, with the ability to travel to multiple office locations when required.
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Godstone, Surrey, United Kingdom Alexander Lyons Solutions Full timeIT Service Delivery Manager Surrey Hybrid £60,000 Our client is seeking an experienced and forward-thinking IT Service Delivery Manager to support the IT Division and oversee the IT Helpdesk. Reporting directly to the Chief Technology Officer, this individual will play a key role in ensuring the consistent and high-quality delivery of IT services...
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Godstone, Surrey, United Kingdom Alexander Lyons Solutions Full timeIT Service Delivery Manager Surrey Hybrid £60,000 Our client is seeking an experienced and forward-thinking IT Service Delivery Manager to support the IT Division and oversee the IT Helpdesk. Reporting directly to the Chief Technology Officer, this individual will play a key role in ensuring the consistent and high-quality delivery of IT services across the...
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Head of Digital Technology and Innovation
6 days ago
Guildford, Surrey, United Kingdom ServiceNow Full timeFast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. The UK Defence Chief Technology and Digital Officer is a highly specialised professional with deep UK Defence industry knowledge and extensive CIO or CTO experience. This role requires...
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Delivery Manager
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Guildford, United Kingdom Ceox Services Ltd Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Ceox Services LtdHiring across Microsoft Dynamics 365, Power Platform, Data, and Agile Delivery | Public Sector Projects |Senior Delivery Manager (Contract) – Public Sector | Agile | Azure DevOps | Software DeliveryCeox Services Ltd is seeking an experienced...
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BU Manager
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Guildford, Surrey, United Kingdom Alfa Laval Full timeAlfa Laval in UK & I is looking for BU Manager - Energy Service & Process Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional...
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Guildford, Surrey, United Kingdom Toyota Financial Services (UK) PLC Full timeToyota Financial Services UK is a forward thinking organisation, and we are proud of our continued improvements in regards to Business Technology and Business Transformation. We are looking for an individual to join our Business Technology Solutions team, where the individual will deliver end-to-end business technology and change, focusing on four key...
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Technical Service Delivery Manager
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Surrey, United Kingdom Holt Executive Full timeAn exciting opportunity has arisen for an experienced Technical Service Delivery Manager to play a key role in delivering complex, high-impact projects across defence and government communication programmes. In this role, you’ll work closely with senior leadership to manage the implementation and through-life support of multiple technical service projects,...
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IT Service Transition Engineer
4 days ago
Surrey Heath, United Kingdom Opus Technology Full timeImagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Project Engineering team The IT Service Transition Engineer role will be the...
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Technical Service Delivery Manager
2 weeks ago
Guildford, United Kingdom HSB Technical Full time £150 - £200Position: Technical Service Delivery ManagerFind out more about this role by reading the information below, then apply to be considered.Job ID: 2394/14Location: SurreyRate/Salary: Competitive SalaryBenefits: Great BenefitsType: PermanentOverviewHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy...
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Technical Service Delivery Manager
4 weeks ago
Surrey, United Kingdom IO Associates Full timeTechnical Service Delivery Manager Up to £60,000 per annum Surrey | DV Cleared or Eligible Overview Join a high-profile project management team delivering major UK defence programmes. Work closely with the Programme Director to ensure smooth project delivery, service transitions, and ongoing management of critical defence systems. Key Responsibilities...
