Head of Regulatory Account Management

3 weeks ago

Crewe Cheshire, United Kingdom Radius Full time

Business Development Manager
Crewe - Field Sales
Schedule: Monday - Friday from 08:30 - 17:00 (no weekends, evenings or bank holidays)
Salary: Competitive Base Salary + Commission
We are an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we are committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
The Department Manager will oversee the Account Management team, responsible for developing and implementing strategies to retain and expand our client relationships. We would love to welcome you to our new global telematics HQ at Arden Sq, Crewe, working hours of Monday-Friday 8:30am - 5:00pm.
Overall management of all in-life customers, including, personal management of selected clients, by developing personal relationships with them.
Lead and manage the Account Management team, setting clear objectives and KPIs aligned with the company's goals.
Direct Line management of the current account management team managers.
Reduce Churn within account base to .%.
Improve the customer experience from on-boarding/in-life management.
Manage profitability in line with commercial guidelines.
Develop and implement account management strategies to maximise customer satisfaction, retention, and growth.
Monitor and analyse team performance metrics, preparing reports for senior management and identifying areas for improvement and implementing strategies to address them.
Collaborate with sales, marketing, implementation, tech and other departments to ensure a cohesive approach to customer management and growth.
Demonstrate excellent commercial acumen to help maintain margin within customer base and to drive GP/ARPU within the customer base and new sales.
Manage recruitment, training, and development of team members, fostering a culture of excellence and continuous improvement.
Conduct regular one-on-one meetings and performance reviews with team members to provide feedback, support professional development, and address any issues.
Follow all processes and procedures that are put in place which may change from time to time, ensuring relevant policy docs are updated.
Function as an effective team leader/senior manager.
Keep abreast of industry trends and competitor activities to inform strategic planning and maintain a competitive edge.
Ensure compliance with company policies, industry standards, and regulatory requirements.
The role currently has responsibility within our Arden Sq, Crewe office and will be expected to be present in the office 5 days a week, however, there will also be a regular requirement to attend customer meetings off site and to visit other regional offices from time to time.

A fast-growing organisation that defines itself as being agile and innovative
A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.
If you feel we are a good match for each other, you can apply online now
We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

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