Business Operations

4 weeks ago


United Kingdom Octopus Energy Full time

Octopool - Customer Operations Specialist
The future awaits: join our Talent Pool
We're on a mission to drive the revolution of transport and we need more people to help us make our vision a reality.
At Octopus Electric Vehicles, we’re here to empower people to transition to sustainable transport, providing a cleaner, fairer world for future generations.
We’re in scale up mode, and hire according to our workload in the operations team, where we’re focused on making EV leasing effortless.
If you’re looking for a role with an immediate start, we suggest applying to one of our other positions listed on the website.
While you’re in the OctoPool we’ll regularly keep you updated on where we are and we’re always happy to have further discussions and answer any of your questions, or just grab a coffee.
but we value transparency and we’re here to help you make the best decision
We are looking for a Customer Operations Specialist who can help us deliver our mission to make it seamless for individuals and businesses to make the transition to zero-carbon driving.
This customer-facing role will focus on carrying out, and suggesting improvements to our existing processes, ensuring that our customers have delightful, memorable experiences. Things move fast, here at OEV, so your input will also help shape the future of how we interact with our customers at all the stages of their journey.
This is an early junior hire into the Ops team, so there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities. Over time you will also support us in building the customer experience team as we hire more Operations Specialists in the future.
Work with colleagues in the customer experience team and across other parts of the business to ensure that our customers receive the best experience during every interaction
Specifically, manage customer journeys from contracting right through to car delivery and after, escalating issues where needed
Help us to plan for growth in terms of customers and the team and get stuck in where necessary to affect this
Don't worry, previous knowledge of EVs/the automotive industry is not required
A passion for problem solving and going above and beyond to ensure you deliver a great customer experience
Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people 
The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.
We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.
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