Field Service Delivery Manager
1 week ago
Why choose us?
Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.
What's in it for you?
~25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
~ Hybrid working options.
~ Enhanced Maternity leave. Paternity and Adoption leave.
~24/7 free and confidential employee assistance service.
~ Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
~ Life Insurance (4 x annual salary)
~ Pension matching scheme (up to 5% of salary)
~ Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
What's the role?
The FSDM will be required to lead a team engineers to ensure achievement of KPIs and SLAs.The objective of the role is to ensure that SMS achieves its meter installation commitments.
The role will involve regular weekly travel in the field to spend time side by side coaching engineers and in exceptional circumstances, there may be a requirement to cover for Engineer call out.
Please note that this role is field-based in Scotland, UK.
Key Responsibilities:
The key responsibilities for this role include, but are not limited to:
Ensure all Health, Safety and Environmental Regulations and company targets are achieved, promoting a high level of Health Safety and Environmental Management throughout the business and actively participate in safety and technical forums as required by the business.
Be present in the field and conduct side by side coaching and development of c.15 engineers, with the goal of increasing engineer technical knowledge, meeting required behaviours and achievement of KPIs i.e. minimise aborts, meet GSOS targets, ensure safety, quality and quantity targets are met etc.
When not in field i.e. max of 1 day per week, working from your local office to complete paperwork, make calls, liaise with your Performance Manager, etc.
During busy periods or to cover absence, the FDL may be required to complete scheduled jobs to support delivery of installations.
Understand client targets and expectations as well as supporting engineer coaching plans to meet the required standards.
Implement coaching plans that drive productivity across the engineering workforce to maximise efficiency and meet all company targets/ delivery of Contracts.
Clear focus on customer satisfaction and to continually improve engineer performance in providing great customer service and safe installations.
Ensure your engineers understand and provide consumers with tailored energy efficiency advice and clearly explain the benefits associated with Smart gas and electricity meters.
To be considered for this role, we would love you to have/be:
A fully qualified Dual Fuel Meter Engineer.
Driving Licence (a current UK driving licence, or equivalent which enables driving in the UK).
Supervisory experience.
Strong coaching ability with strong technical experience.
Knowledge of the utilities industry standards, company procedures and health and safety requirements.
Results driven, with the ability to prioritise, work under pressure and deliver within tight deadlines.
Methodical and organised, able to work to systems, process and structure including Microsoft office.
The ability to communicate well with internal and external customers, both written and verbally.
The ability to manage a team showing excellent communication skills.
The ability to build and maintain customer relationships to ensure customers delighted and future growth opportunities.
*All of our roles are based on 40 hours per week, with a 30 minute unpaid break for lunch.
#LI-Hybrid
JBRP1_UKTJ
-
Field Services Delivery Manager
4 weeks ago
United Kingdom SMS Plc Full timeWhy choose us? Choosing to work for SMS means choosing to make a difference . We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with...
-
Field Service Delivery Manager
4 weeks ago
United Kingdom SMS Plc Full timeWhy choose us? Choosing to work for SMS means choosing to make a difference . We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with...
-
Field Service Delivery Manager
4 weeks ago
united kingdom SMS Plc Full timeWhy choose us?Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with private...
-
SMS Plc | Field Service Delivery Manager
1 week ago
United Kingdom SMS Plc Full timeWhy choose us? Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy working closely with...
-
Delivery manager service
2 months ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
2 months ago
United Kingdom itecopeople Full time €53,000 - €67,000Delivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Delivery manager service
4 weeks ago
United Kingdom itecopeople Full timeDelivery Manager (Integration & Software Development) Our client , a leading organisation in the higher education sector, seeks a Delivery Manager to play a pivotal role in enhancing their IT Services division. This is an exciting opportunity for a seasoned professional with expertise in integration and software development to work alongside...
-
Service Delivery Manager
2 months ago
United Kingdom Connexa IT Recruitment Full timeService Delivery Manager About My Client My client is a leading global technology company dedicated to driving digital transformation within the Quick Service Restaurants (QSR), Hospitality, and Retail sectors. With over 20 years of experience, they have forged strong partnerships with major brands, continually innovating to enhance customer experiences...
-
Information Technology Service Delivery Manager
3 weeks ago
United Kingdom Workflo Solutions ® Full time €37,000 - €42,000Job description Service Delivery Manager - business technology (IT, Managed Print, & Hosted Telephony) We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in the UK. We are seeking an experienced and proactive Service Delivery Manager to oversee and manage our Managed Service Delivery to circa 1000 clients. ...
-
IT Service Delivery Manager
2 weeks ago
United Kingdom Piccadilly One Full timePiccadilly One is exclusively working with a successful British brand embarking on a major digital transformation. As part of this business-critical transformation, a new role within the IT department has been created. The IT Service Delivery Manager will join a busy IT Operations function tasked with creating a gold-standard IT Service capability. This...
-
Delivery manager service
3 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
3 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Delivery manager service
2 months ago
United Kingdom Automotive SaaS Full timeAgile / IT Delivery Manager / Scrum / delivery project manager / Agile Delivery / Software Role : Delivery Manger Automotive Location: UK Remote As an Agile Delivery Manager you will work with multiple squads to deliver industry leading software solutions. These teams deliver the cross functional team delivering micro services architecture. ...
-
Information Technology Service Delivery Manager
2 weeks ago
United Kingdom Workflo Solutions ® Full time €37,000 - €42,000Job description Service Delivery Manager - business technology (IT, Managed Print, & Hosted Telephony) Applicants must have direct experience in IT helpdesk & IT project management. You must also currently live within commutable distance to our office We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in...
-
United Kingdom Harrison Scott Associates Full timeAbout the Role: As a Field Service Manager, you will play a crucial role in supporting our client's in-plant teams, providing training and development opportunities, and managing team performance. You will work closely with cross-functional teams to ensure seamless delivery of services.Main Functions:Coordination of Support for In Plant teamsTeam Training &...
-
Service Delivery Manager
2 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Service Delivery Manager
2 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
2 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and...
-
Service Delivery Manager
3 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
-
Service Delivery Manager
3 weeks ago
United Kingdom Redfaire Full timeRedfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises and supports users of Oracle ERP. Our goal is to transform the way our clients do business by developing and implementing IT solutions that create value, drive innovation, and reduce overall costs. We are problem solvers and trusted...
