Current jobs related to Patient Advisor - StokeonTrent Staffordshire - Veincentre

  • Patient Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom Optical Express Full time

    **Job Title - Patient Advisor** **Location - Stoke** **Hours - Full time, 40 hours per week** **Competitive salary, bonus & benefits, full training will be given** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together,...

  • Patient Advisor

    2 months ago

    Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient Advisor Location: Stoke Salary: £24, + bonuses Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect...

  • Patient Advisor

    4 months ago

    Stoke-on-Trent, United Kingdom Optical Express Group Full time

    **Location: Stoke** **Salary: up to £25,000 per annum + bonuses** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other...

  • Patient Advisor

    4 months ago

    Stoke-on-Trent, United Kingdom Optical Express Group Full time

    **Location: Stoke** **Salary: £24,000 + bonuses** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed...

  • Patient Advisor

    4 months ago

    Stoke-on-Trent, United Kingdom Veincentre Full time

    **As a Patient Advisor, your primary responsibility is to provide exceptional support, guidance and advocacy to patients throughout their healthcare journey. You will serve as a vital link between patients and healthcare professionals, ensuring that patients receive the best possible care and experience.** **Key Responsibilities & Requirements** - Patient...

  • Patient Care Specialist

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAt Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team is dedicated to creating a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects.A career at Optical Express...

  • Patient Care Specialist

    5 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAt Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team is dedicated to creating a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects.A career at Optical Express...

  • Patient Care Specialist

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAt Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us.Our CultureWe're a team that values care,...

  • Patient Care Specialist

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAt Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team is passionate about making a difference in the lives of our patients, and we're looking for like-minded individuals to join us.Our CultureWe're a team that values care,...

  • Patient Care Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAbout UsAt Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team is dedicated to providing a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects.Our ValuesWe...

  • Patient Care Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    Job Title – Patient AdvisorLocation: StokeSalary: £24, + bonusesAbout UsAt Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team is dedicated to providing a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects.Our ValuesWe...

  • Patient Services Advisor

    4 months ago

    Burton-On-Trent, United Kingdom Sciensus Full time

    **Do you have a passion for delivering a high-quality customer focus service??** We are always on the look out for passionate **Patient Services Advisor's **to work within our head office in** Burton on Trent** Essentially, we are looking for individuals to come and join us who can deliver a high quality, customer focused service regarding the delivery of...

  • Patient Care Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    {"h1": "Patient Advisor Role at Optical Express", "p": "At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. As a Patient Advisor, you'll play a vital role in making our patients feel like superstars from the moment they enter our clinics.", "ul": [{"li": "Build relationships with patients and ensure...

  • Patient Care Specialist

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Optical Express Full time

    {"h1": "Patient Advisor Role at Optical Express", "p": "At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. As a Patient Advisor, you'll play a vital role in making our patients feel like superstars from the moment they enter our clinics.", "ul": [{"li": "Build relationships with patients and ensure...

  • People (HR) Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    We are looking for a People Advisor to work within our established People Operations team at UHNM. If you have achieved the L5 Diploma in Human Resources Management and have demonstrable experience working in Human Resources, then our People Advisor role is for you. This key role in the People Directorate provides comprehensive, compassionate and...

  • People (HR) Advisor

    3 months ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    We are looking for a People Advisor to work within our established People Operations team at UHNM. If you have achieved the L5 Diploma in Human Resources Management and have demonstrable experience working in Human Resources, then our People Advisor role is for you. This key role in the People Directorate provides comprehensive, compassionate and...

  • Patient Support Specialist

    2 weeks ago

    Normanton on Trent, Nottinghamshire, United Kingdom Healthnet Homecare Full time

    {"title": "Patient Support Advisor", "description": "Role OverviewHealthNet Homecare is seeking a dedicated Patient Support Advisor to join our team in providing exceptional support to our patients and healthcare providers.This role is ideal for individuals who are passionate about delivering high-quality patient care and have excellent communication...

  • Patient Support Specialist

    2 weeks ago

    Normanton on Trent, Nottinghamshire, United Kingdom Healthnet Homecare Full time

    {"title": "Patient Support Advisor", "description": "Role OverviewHealthNet Homecare is seeking a dedicated Patient Support Advisor to join our team in providing exceptional support to our patients and healthcare providers.This role is ideal for individuals who are passionate about delivering high-quality patient care and have excellent communication...

  • Patient Experience Advisor

    5 months ago

    Stockton-on-Tees, United Kingdom North Tees and Hartlepool NHS Foundation Trust Full time

    To provide an efficient and effective Patient Experience Advisor role to patients, carers, relatives, advocates and staff. To comply with National Regulations and local policy in relation to complaint management, to ensure a high quality service is maintained. To demonstrate excellent listening skills, compassion, empathy and sensitivity and the ability to...

  • Patient Support Specialist

    2 weeks ago

    Normanton on Trent, Nottinghamshire, United Kingdom Healthnet Homecare Full time

    {"title": "Patient Support Advisor", "description": "Role OverviewHealthNet Homecare is seeking a dedicated Patient Support Advisor to join our team in providing exceptional support to patients and healthcare providers.This role involves working closely with our patients to create personalized homecare solutions, ensuring their needs are met and their...

Patient Advisor

4 months ago

StokeonTrent Staffordshire, United Kingdom Veincentre Full time €21,564
*As a Patient Advisor, your primary responsibility is to provide exceptional support, guidance and advocacy to patients throughout their healthcare journey. You will serve as a vital link between patients and healthcare professionals, ensuring that patients receive the best possible care and experience. *

*Effective communication across various channels, including email, telephone, (and potentially webchat) will be an integral part of your role. Additionally, you may be required to provide reception cover across our clinics as part of your role.*

*Key Responsibilities & Requirements*

* Patient Support and Guidance: Act as a compassionate and empathetic resource for patients, actively listening to their concerns, answering questions and providing clear explanations about medical procedures, treatments and options. Offer emotional support and reassurance to alleviate anxiety and foster a positive patient experience.
* Care Coordination: Coordinate appointments and discuss treatment plans for patients. Ensure that necessary medical notes and documentation are completed accurately and in a timely manner.
* Advocacy: Proactively identify and address any obstacles or challenges that patients may face including communication barriers, financial constraints, or administrative issues.
* Quality Improvement: Continuously evaluate and monitor the patient experience and identify with your Clinic Manager, areas for improvement. Collaborate with the healthcare team to implement strategies that enhance patient satisfaction, engagement, and overall quality of care.
* Documentation and Reporting: Maintain accurate and detailed records of patient interactions, including enquiries, concerns, appointment bookings, aftercare advice and outcomes. General reports on patient feedback to inform decision making and enhance service delivery.
* Invoicing and Payments: Manage the invoicing process for patients, including insurance coverage and ensuring accurate billing. Communicate with patients regarding the understanding of their treatment costs and provide assistance with payment options when necessary, along with taking payments.

*Requirements*

* Strong interpersonal and communication skills with the ability to effectively engage and build rapport with patients.
* Empathy, compassion and patience in dealing with patient’s needs.
* Knowledge of medical terminology, healthcare systems and procedures are desirable but not essential.
* Problem solving abilities and the capacity to remain calm and composed in busy and high pressure situations.
* Proficiency in using computer systems, electronic medical records and other relevant software applications.

*Person Specification*

*Experience*

* Experience within a healthcare setting would be advantageous, but is not essential.
* Experience of using patient administration systems and electronic medical record systems would also be advantageous.
* Ability to prioritise well, depending on the customer/patient’s needs.

*Knowledge, Skills & Abilities*

* Confidence and ability to work within strict guidelines and processes.
* Excellent communication skills, both verbal and written.
* Excellent attention to detail.
* Highly motivated and able to work autonomously and as part of a team.
* Strong IT skills, able to use all Microsoft Office applications and other relevant systems/databases.

*Personal Qualities*

* Confident establishing rapport with patients virtually/by phone.
* Able to empathise, with a caring and positive attitude.
* Able to adapt your approach to speak comfortably and confidently to a wide range of people.
* Able to stay calm under pressure, ensuring that patients are given correct information and guidance according to the training given.
* Able to build and maintain exceptional relationships with colleagues and patients.
* Consistently professional and positive attitude demonstrated to all colleagues and patients; personable, confident and articulate at all times.

Job Type: Full-time

Pay: £21,564.00 per year

Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Day shift
Supplemental pay types:
* Bonus scheme

Work Location: In person