Data Administrator

2 weeks ago


Shotton Flintshire, United Kingdom Care and Repair North East Wales Full time

Carry out the data administrative tasks which ensure the smooth running of the Care and Repair Adaptation and Home Repair Service.
Co-ordinate all administrative tasks associated with all the Adaptations Service to include the Rapid Response Adaptations Programme (RRAP), Hospital to Healthier Home (H2HH), Minor Adaptations and Enable funding works and Private and Local Authority additional works.
Liaise with clients, contractors and referring agencies to ensure the efficient & effective operation of the Adaptations and Home Repair Service.
Provide advice and assistance to older and vulnerable people.
To deal with all correspondence and telephone enquiries from clients, contractors & partner agencies relating to all adaptation and repair queries.
To produce monitoring reports with regard to the Adaptation Service as requested for the attention of the Chief Executive Officer, Board, Care & Repair Cymru and Funding Partner organisations.
Maintain and develop office procedures and information systems including case records both manually, on spreadsheets and on the agency database.
Maintain client work records on our database ensuring compliance with GDPR.
To foster an excellent relationship with clients, contractors, Health and Social Services Partners and all staff and other agencies.
To liaise between clients and contractors before, during and after, adaptations in their homes.
Familiarise yourself with current policies and procedures.
Support the smooth running of the office, including managing visitors in the building and answering client queries.
Provide work processing / administration / office support to staff based at the Agency.
To undertake any other duties requested to ensure that office procedures and duties are carried out to maintain a high level of efficiency within the business.
To contribute to the achievement of the Agency’s objective in improving overall service to customers by participating in working groups and project team.
Adhere to the agency’s Equality and Diversity policy and procedures within own work and to generally support and promote the Associations Equal Opportunities Policy.
To adhere to Health and Safety legislation and the Agency policies and procedures in relation to Health and Safety.
Accuracy of data recording is a core skill for this role therefore we require a good level of literacy and numeracy - GCSE/ O'Level in English & Maths.
It is desirable that applicants have Welsh Language skills, however a formal qualification is not required.
It is desirable that candidates have some experience of working in a relevant field such as health, social housing, construction or Social Care background, however, this is not essential.
Demonstrable information technology skills at an intermediate or advanced level with specific experience in the application of Microsoft Office such especially Excel spreadsheet packages, word processing, PowerPoint and databases. It is desirable that you have a computer-based qualification.
Experience of dealing with general public, older people/people with disabilities or other vulnerable client groups and demonstrating an ability to respond sensitively to clients, staff & external agencies.
Knowledge of the housing needs of older people and/or people with disabilities
Ability to collate statistical information and to use information technology & office equipment to generate reports.
You look for solutions which keep the processes moving because your priority is to ensure our clients receive a high quality and timely adaptations service.
Job Types: Part-time, Permanent
Company pension
Free parking
On-site parking
Monday to Friday


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