Lead Management Coordinator

2 weeks ago

United Kingdom VC Evidensia UK Full time

Join IVC Evidensia Ireland in the role of Lead Collections Coordinator.
Full-time, permanent role 
25 days annual leave plus bank holidays 
Birthday leave
Discounted veterinary fees 
Employer pension contributions 
EAP and wellbeing centre access 
As Europe’s leading veterinary care provider, we offer unrivalled opportunities for both clinical and non-clinical career journeys. Our aim is to train our staff members to be the best in their field and excel in their career. To help, we offer you the opportunity to work flexibly from day one – whatever the reason, it’s your decision. 
IVC Evidensia's vets, nurses and support staff are its greatest asset - because only their skills, enthusiasm and dedication can make things happen. Our purpose is, simply, healthy animals and happy owners. 
As the Lead Collections Coordinator within our Central Debt Team, you will play a pivotal role in ensuring the efficient operation of our debt collection activities. Reporting to the Country Manager, your primary focus will be on team management, workflow optimisation, and performance monitoring. You will lead a team of debt collectors, driving operational excellence and fostering a positive working environment. 
Operational Management: Oversee day-to-day operations of the debt collection team, ensuring strict adherence to policies and procedures. Implement and enforce best practices to optimise the efficiency of debt collection processes. 
Performance Monitoring: Monitor individual and team performance against established targets and Key Performance Indicators (KPIs). Implement strategies to address performance gaps and drive continuous improvement. 
Training and Development: Design and implement training programs to enhance the skills and knowledge of team members. Daily Workflow Management: Maintain a proactive approach to workload management, ensuring timely completion of tasks. 
Quality Assurance: Conduct regular reviews of individual and team performance, providing constructive feedback for improvement. Implement quality assurance measures to ensure compliance with internal standards and regulatory requirements. 
Training Support: Assist in the training and onboarding of new debt collectors, sharing expertise and best practices. Foster a supportive environment for professional growth and development within the team. 
Performance Reporting: Prepare and present performance reports to the Country Manager, highlighting achievements and challenges. 2 years+ proven experience in debt collection, with a focus on team management. Data driven with analytical mindset with the ability to maximise collection rates and identify and implement process improvements. 
Knowledge of relevant legal and regulatory frameworks. 
Excellent Microsoft office, Excel and PowerPoint skills 
In addition to a competitive salary, you will also benefit from: 
Work Life Balance 
Enhanced annual leave plus bank holidays 
Paid day off on your birthday 
Paid Maternity Leave Package 
Paid Paternity Leave 
Cycle to Work Scheme 
EAP and wellbeing centre access 
Company Sick Pay 
Career Progression Opportunities, both clinical and non-clinical 
Annual Pay Reviews 
Pawesome Benefits – various discounts including retail and virtual gym 
Employee Pension Contributions 
Discounted Staff Pet Veterinary Fees 
Relocation Packages 
As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 
Speak to Shónagh Dawson from our recruitment team who would be happy to help you with any questions you have before applying for this role. 
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