Lead Engagement Manager

4 weeks ago

United Kingdom Corporate Travel Management (CTM) UK Full time

The role of Client Manager Lead is to effectively manage and oversee a portfolio of Corporate and Wider Public Sector (WPS) clients, ensuring all new business wins and current clients under the relevant contract are managed effectively. The role requires strong management to clients, depending upon their individual needs and requirements to aid the ultimate objective of client win, retention and growth. The role is also responsible for managing a small team of Client Managers, (Office and field based). This includes the overall management of the team, leading, developing, coaching and supporting them, to deliver a highly effective cohesive team. Conducting regular, structured 1 to 1 meeting with team members so they have the opportunity to discuss concerns and to allow the delivery of regular feedback on performance.

The role is hybrid, presence in the Bradford office is needed. 10+ years’ experience in Account Management - this experience is necessary, please do not apply if your experience is not as account manager.

The role also requires to have experience in the Travel Management / Travel Arrangements industry - please do not apply if you are not form this industry.

Project management experience; Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.

Work Standards – Sets and maintains high performance standards. Is a strong, confident user of all Microsoft programs, including but not limited to PowerPoint, Word and Excel.

Reliability – Takes personal responsibility for job performance. Problem Solving – Analyses problems by gathering and organising all relevant information. Planning - Plans and organises tasks and work responsibilities to achieve objectives. A flexible approach to working hours is required.


CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. You have all the legal rights with your personal data as lain out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.

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