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Service Asset

2 months ago

United Kingdom Trident Search Full time

Trident have an exciting opening for a Service Delivery Analyst, working in an innovative MSP who are leading the way in Cybersecurity, Communications, and Connectivity. In this role, you will act as the technical bridge between customers and the service teams, stepping in as an escalation point when needed. Foster strong customer relationships
Develop and present clear, professional, and comprehensive reports on service performance, incidents, and improvements to customers and relevant stakeholders
Understand the data gathered to be able to present technical service reports
Previous experience within a Service Delivery Analyst
An understanding of the distinctive tasks of managed security services
Accustomed with cloud security best practices within AWS or Azure
Knowledge of SQL, SPL and KQL, understanding the creation of security rules and analytics