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Vulnerable Customer Care Advisor

2 months ago

Kilmarnock East Ayrshire, United Kingdom Pertemps Network Group Full time

Vulnerable Customer Care Advisor

Pertemps are currently working with a Financial Services based company who are looking to expand their team.

Working withing the Vulnerable Customer's department, you will work as an essential arm of the business, providing guidance and advice to customers who need extra support.

This is a very well suited role to those with a caring and empathetic nature.

This would be a great opportunity for those currently working within a Care or Nursery environment and are looking for a change of career.

Salary: £23,500pa

  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan

As a Vulnerable Customer Care Advisor, you will be responsible for handling inbound and outbound calls with the aim of helping customers during their time of need.

You’ll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our ‘award winning’ and ‘low carbon’ HALO Kilmarnock site.

Additional Benefits:

  • Staff discounts at a huge number of shops and online retailers
  • Health and Wellbeing programme
  • Employee Assistance Scheme
  • Modern Apprenticeship Scheme

All successful candidates will be subject to background checks which include 5-year work references, criminal background check and basic credit check.

For more information on this opportunity, please apply, or get in touch with Emily Purdie at Pertemps