Customer Service Representative

3 weeks ago


Kilmarnock, East Ayrshire, United Kingdom Pertemps Glasgow Full time
Job Opportunity: Vulnerable Customer Care Advisor

Pertemps Glasgow is currently working with a Financial Services based company to expand their team. We are seeking a skilled and empathetic individual to join our Vulnerable Customer's department as a Vulnerable Customer Care Advisor.

Key Responsibilities:
  • Provide guidance and advice to customers who need extra support
  • Work as an essential arm of the business, handling inbound and outbound calls
  • Develop a long-term career with a multi-national company
Benefits:
  • Salary: £23,500pa
  • Hybrid working arrangement: 3 days in our Kilmarnock office and 2 days working at home
  • 37.5 hours per week (Monday-Friday Shift Pattern 8-4 or 9-5, must be available for 1 x Saturday, 8am-2pm per month)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan

We offer a range of benefits to support your well-being and career development, including staff discounts, a health and wellbeing programme, and an employee assistance scheme.

All successful candidates will be subject to background checks, including 5-year work references, criminal background check and basic credit check.



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