Customer Services

2 weeks ago


Worcester Worcestershire, United Kingdom Brite Recruitment Full time

CUSTOMER IMPROVEMENT MANAGER (PROPERTY)
6-9 MONTH FTC
You will lead the strategic planning, development and delivery of a high quality voids service ensuring effective delivery of operations.
Leading the long term planning, budget and delivery of voids programmes and projects designed to enhance the services provided, ensuring compliance with legislation
• Leading the preparation of budgets, risk assessments and cash flow forecasts for the end to end Void Service
• Leading a programme to review the end to end void performance, continually improving performance and productivity
• Continually monitoring the delivery of all work and services to customers, challenging outcomes to ensure excellent customer service, value for money and social value
• Delivering high quality Void Service and programmes within agreed capital and revenue expenditure through effective financial performance/budgetary management to achieve timely completion of projects and value for money
• Establishing and maintaining effective relationships with internal and external customers and at a national, regional and local level
• Auditing and reviewing field based performance information (both self-delivery and contractor), to ensure quality of service is maintained and continuous improvement identified.
• Managing, preparing and analysing monthly performance reports on team performance and data on complaints/satisfaction, to drive and improve service delivery and performance for customers
Degree, management qualification or relevant professional qualification
within built environment, property, housing etc.
• Proven experience of undertaking a similar role within the Property industry managing a housing function
• Robust working knowledge of relevant housing legislation, regulations and good practice
• Experience working on a variety of legal disrepair and complex cases
• Proven experience of effective relationship building and communication at all levels



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