Service Vendor Manager
2 weeks ago
Job Summary – Service Delivery – Vendor Management Services The Vendor Manager would be responsible for cultivating and maintaining robust relationships with vendors and suppliers on behalf of the organization. This role is pivotal in managing vendor performance, negotiating contracts, and ensuring the timely and cost-effective delivery of goods and services. Acting as a liaison between the company and its vendors, the Vendor Manager promotes collaboration and drives operational efficiency.
Years of experience needed – 5 to 10 years.
Supplier Service and SLA Reviews.
Support the introduction of new services.
Reporting / forecasting operational budget spend and future demand.
New Project/ Feature/ Regions and Markets budget requirements.
License volumes.
Invoices and payment management.
Creation of Purchase Orders, Requisitions, and associated documentation.
Evaluation of vendors/ bidders and technically levelling proposals.
Uplifting contracts across to a ‘Gold’ standard.
Introduce terms into vendor contracts to ensure excellent levels of Service Delivery.
Drive continuous improvement.
Maintain contracts and services database and aid management reporting.
Contribute to data improvement/ value initiatives cross-function and cross-group.
Investigate legacy contracts, opportunities and make recommendations accordingly.
Document and maintain pricing and charging mechanisms – avoid cost increases where possible.
General administration tasks supporting Cyber Security and Connected Car Management.
Technical Skills:
Vendor Relationship Management: Build and maintain positive relationships with vendors, suppliers, and service providers. Serve as the primary point of contact for all vendor-related communications and foster open lines of communication.
Vendor Performance Management: Establish and track vendor performance metrics, such as delivery timelines, quality of goods or services, and customer satisfaction. Conduct regular performance reviews and implement improvement strategies, as necessary.
Contract Negotiation and Management: Negotiate vendor contracts, terms, and pricing to ensure favorable terms for the organization. Ensure all contracts comply with legal and regulatory requirements. Monitor contract performance and address any issues that may arise.
Vendor Sourcing and Evaluation: Identify potential vendors, assess their capabilities, and conduct due diligence to determine their suitability for the organization's needs. Evaluate vendor proposals and make recommendations to management based on cost, quality, and service level agreements.
Certifications Preferred:
Certified Professional in Supply Management (CPSM)
Certified Professional in Supplier Diversity (CPSD)
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
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