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Service Desk Analyst

3 months ago

Sittingbourne Kent, United Kingdom Southern Housing Full time €28,623
*Sittingbourne – Hybrid Working *

*Permanent , Full Time *

*The role*

As *Service Desk Analyst *you will bepart of a high performing team providing an efficient, friendly and responsive service to internal and external customers.

*What you’ll do *
* Receive and respond to requests for support by following documented procedures
* Provide information to enable resolution or promptly allocating unresolved calls as appropriate.
* To maintain accurate records of actions taken.
* Provide First Line Technology support for the whole organisation including supporting staff, board committee members and external suppliers

*What you’ll need*
* Experience of working with Office365 software
* Experience in Customer Service or similar role
* Full UK Driving Licence (Manual)
* Ability to work well independently, under pressure and in line with our SLAs
* Experience in complex problem solving, and identifying when to escalate queries

*The role is hybrid with a minimum of 3 days in the office.*

*In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.*

*Closing Date: 27 August 2024 at 23.59pm.*

*About us*

At Southern Housing, our residents are at the *heart* of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

*What's in it for you*
* Pension
* Life assurance
* Healthcare cash plan
* Eyecare & dental
* Birthday leave
* Retailers discounts
* Cycle to work
* Buy & sell annual leave
* Season ticket loan
* In-house academy & career development
* Flexible working

*Inclusion and Diversity*
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Job Type: Full-time

Pay: From £28,623.00 per year

Work Location: In person