Service Desk Incident Support

5 months ago

Sittingbourne, United Kingdom Southern Housing Full time

**The role**

**This is a part time role working Monday, Tuesday and Wednesday Morning.**

We’re looking for enthusiasm, a can-do attitude and the willingness to learn and provide great Customer Service.

**What you’ll be doing **
- Provide a first point of contact for the Technology Service Desk and ensure all customer contacts are recorded in the Service Desk support system.
- Follow agreed procedures, receive and handle requests for information, and provide routine advice to customers on systems, systems access, products and services.
- Follow agreed procedures, receive and handle requests for information, and provide routine advice to customers on systems, systems access, products and services.
- Use own judgement to identify customer call reasons and escalate to other team members where required.
- Proactively identify issues with systems that could impact delivery of service
- Maintain and quality check asset information and customer information held in the Service Desk support system and other systems.
- Follow agreed procedures to perform simple installations, configuration and deployment of hardware and software. Ensuring the work is documented and reported on.
- Follow agreed procedures to assist customers to define, add, amend and remove new access rights and privileges.

**We’re offering**

Generous holiday entitlement with the ability to buy extra leave

Private medical insurance

Pension plan with excellent defined contribution rates

Flexible benefits to suit your needs

Agile working where you can work from any of our locations and from home, so we’ll provide you with the necessary equipment to enable you to do this

Care for your wellbeing and ensuring a good work life balance

plus much more

**What you’ll need**
- You’ll have Knowledge of Microsoft Office Products
- Ideally you’ll have 5 GCSE’s or equivalent experience
- Experience of using computers in a business context

**This role will require travel to other sites for work so you’ll need to have a full driving license.**

**You’ll need to travel to sites across Kent, London, Sussex and Midlands for Site Visits on occasions.**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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