Client and Operations Manager

2 weeks ago

Leatherhead Surrey, United Kingdom Aptia UK Ltd Full time

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

The Role

You will be responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients, acting as an ambassador of Aptia at all times.

As a Client Director, you will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.

This role is a hybrid position where you will work from our Leatherhead office, as well as from your home address.

What you’ll be doing

  • Responsibility for account management of a specified number of key clients.
  • Overseeing day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
  • Understanding and meeting client needs effectively, managing risks and adhering to procedures.
  • Leading the growth of the portfolio of clients’ revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
  • Driving service delivery in order to meet and exceed operational KPIs.
  • Ensuring client retention and avoid attrition.
  • Improving operational effectiveness.
  • Managing costs and provide necessary financial information for business and audits.
  • Operating as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.

Here’s what we’re looking for:

  • Understanding of the complexities of the pension scheme administration.
  • DB specialist knowledge .
  • Experience of working for/with clients in the third- party administration environment.
  • Experience of delivering in a targeted environment, and an understanding of managing costs to ensure profitability.
  • Excellent leadership, communication, and interpersonal skills.

If this sounds like it could be your ideal next step, please apply with your CV as soon as possible.

Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.

#J-18808-Ljbffr

  • Client Operations Manager

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Aptia UK Ltd Full time

    Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better. In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven...

  • Manager Produkcji

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Matchtech Full time

    Our client, a leader in the Automotive industry, is seeking a skilled Production Manager to join their team. As a Production Manager, you will have the opportunity to lead and manage the production operations for this client. This role requires strong technical expertise, leadership skills, and a focus on driving continuous improvement in production...

  • Client Services Executive

    4 weeks ago

    Leatherhead, United Kingdom PRINCEWOOD RECRUITMENT LTD Full time

    **Client Services Executive** Our client is a dynamic, creative Marketing and Events agency who support world leading organizations to create innovative, engagement communication projects! The Client Services Executivewill support the assigned Account Management team and a portfolio of clients. This role will be responsible for supporting this team...

  • Management Information Manager

    3 weeks ago

    Leatherhead, Surrey, United Kingdom NRL Full time

    NRL are recruiting for a Senior Information Manager on behalf of one of our large clients based in Leatherhead on a 12 month contract. Under broad direction, applies detailed knowledge of IM and EPC project execution to lead, promote, and organize effective communication of project information comprising documentation and data using advanced engineering...

  • Operations Manager

    4 weeks ago

    Leatherhead, United Kingdom KBR Full time

    Title: Operations Manager - Digital Solutions KBR’s global business comprises two main segments – Sustainable Technology Solutions (STS) and Government Solutions (GS). These roles sit within STS in the Integrated Solutions business unit. Integrated Solutions is the engineering and project delivery group providing services which include front-end and...

  • Private Client Tax Manager

    4 weeks ago

    Leatherhead, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a growing Accountancy Practice that are searching for a **Private Client Tax Manager** to join their team in Leatherhead. **Key Responsibilities: - ** - Assist Tax Partners, Partners and Directors with complex enquiries. - Review the client base and identify additional opportunities. - Mentor,...

  • Client Payroll Specialist

    1 month ago

    Leatherhead, United Kingdom Rawlinson & Hunter LLP Full time

    **Role**:Client Payroll Specialist **Department**:Corporate Services Department **Vacancy Location**:Leatherhead, Surrey with hybrid working available **Contract Length**:Permanent **Contract Type**:Full Time **Your Opportunity and Role** Rawlinson & Hunter LLP (“R&H”) is recruiting for a Client Payroll Specialist in the Corporate Services Department....

  • Senior Project Surveyor

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Bennett And Game Recruitment Full time

    Our client, a Multi-Disciplinary Consultancy, based in Leatherhead are seeking a Graduate Building Surveyor to join them due to a position becoming vacant within the business. The Graduate Building Surveyor will be working on a range of commercial projects. Duties will be mainly focused around project management and building surveying duties. It is...

  • Assistant Project Manager

    1 month ago

    Leatherhead, Surrey, United Kingdom 1046 Kellogg Brown & Root (U.K.) Limited Full time

    Assistant Project Manager page is loaded Assistant Project Manager Apply locations Leatherhead, Surrey, United Kingdom Oxford Glasgow Berkshire time type Full time posted on Posted 2 Days Ago job requisition id R2078113 Title: Assistant Project Manager We are seeking an experienced  Assistant Project Manager  to join our team in in the delivery of...

  • Private Client Tax Senior Manager/manager

    1 week ago

    Leatherhead, United Kingdom Absolute Executive Search Full time

    Absolute Executive Search are delighted to be partnered with a growing Accountancy Practice that are searching for a Private Client Senior Manager or Manager to join their team in Leatherhead. Key Responsibilities: Assist Tax Partners, Partners and Directors with complex enquiries. - Review the client base and identify additional opportunities. - Mentor,...

  • Bid Writing Manager

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Sona Resourcing LTD Full time

    Our client a large Estates Maintenance business has an exciting new opportunity for a Bid Manager to join them on a permanent basis. This role is homebased and will require some office presence at their head offices in Surrey. Collaborates with the operational and commercial teams to drive alignment on regional initiatives. Creates market awareness,...

  • Laboratory Manager

    2 weeks ago

    Leatherhead, Surrey, United Kingdom 07419599 Full time

    We are seeking a dedicated Lab Manager to join us at RINA, a leading global provider of testing, inspection, and certification services. As Lab Manager, you will play a crucial role in optimising lab capacity, enhancing efficiency, and ensuring safety in support of our cutting-edge consultancy projects. Key Responsibilities: Efficient Lab Management:...

  • Bid Writing Manager

    2 weeks ago

    Leatherhead, Surrey, United Kingdom Sona Resourcing LTD Full time

    Our client a large Estates Maintenance business has an exciting new opportunity for a Bid Manager to join them on a permanent basis. This role is homebased and will require some office presence at their head offices in Surrey. Collaborates with the operational and commercial teams to drive alignment on regional initiatives. * Creates market awareness,...

  • Senior Information Manager

    3 weeks ago

    Leatherhead, Surrey, United Kingdom NRL Full time

    NRL are recruiting for a Senior Information Manager on behalf of one of our large clients based in Leatherhead on a 12 month contract. Job Description: Under broad direction, applies detailed knowledge of IM and EPC project execution to lead, promote, and organize effective communication of project information comprising documentation and data using...

  • Senior Information Manager

    3 weeks ago

    Leatherhead, Surrey, United Kingdom Metroworth Consulting Limited Full time

    Overview MCL requires a Senior Information Manager for an LNG Project for our Oil and Gas client.  Duration: for an initial 12 month contract role that has an immediate start Rate: a target limited company rate to man of circa £60.00 per hour. Location: The role will be based on 5 days a week in the Clients Offices in Leatherhead. Hybrid working is...

  • Graduate Building Surveyor

    4 weeks ago

    Leatherhead, Surrey, United Kingdom Bennett And Game Recruitment Full time

    Our client, a Multi-Disciplinary Consultancy, based in Leatherhead are seeking a Graduate Building Surveyor to join them due to a position becoming vacant within the business. The Graduate Building Surveyor will be working on a range of commercial projects. Duties will be mainly focused around project management and building surveying duties. It is...

  • Client Manager

    1 month ago

    Weybridge, Surrey, United Kingdom Pro Talent Full time

    We are delighted to partner with a reputable medium-sized UK accountancy practice situated in the thriving town of Woking. Renowned for their commitment to client satisfaction and professional growth, our client is seeking a dedicated and experienced Client Manager to join their team. This role presents a unique opportunity to lead client relationships and...

  • Client Liaison Coordinator

    2 weeks ago

    Reigate, Surrey, United Kingdom Signature Senior Lifestyle Operations Ltd Full time

    We are currently recruiting for a brand new position of Client LiaisonCoordinator to support our sales and marketing process at our luxury home in Reigate. With a focus on target achievement and exceptional customer service standards, you'll managethe resident move-in process and takeaccountability for the new resident administration activity. What...

  • Technical Project Manager

    1 month ago

    Leatherhead, Surrey, United Kingdom KBR, Inc Full time

    Technical Project Manager page is loaded Technical Project Manager Apply locations Leatherhead, Surrey, United Kingdom time type Full time posted on Posted Yesterday job requisition id R2086268 Title: Technical Project Manager About KBR and the Project KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in...

  • Assistant Project Manager

    1 month ago

    Leatherhead, Surrey, United Kingdom 1046 Kellogg Brown & Root (U.K.) Limited Full time

    Assistant Project Manager page is loaded Assistant Project Manager Apply locations Leatherhead, Surrey, United Kingdom Oxford Glasgow Berkshire time type Full time posted on Posted 2 Days Ago job requisition id R2078113 Title: Assistant Project Manager We are seeking an experienced  Assistant Project Manager  to join our team in in the delivery of...