Director, Client Services

1 month ago

United Kingdom JUST Media, Inc. Full time

Just Global:  

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.  

What you are accountable for: 

As Director, Client Services, you are a pivotal figure within the agency, extending your sphere of influence well beyond your team and client roster. Proven leadership experience, established mentorship success stories, demonstrated ability to increase revenue, client relationship building, and strategic thinking are vital in this position. Your goal is to become not only a trusted advisor to clients, but also a driver for internal teams, thought leader, and partner with the external vendor community - building strong and fruitful partnerships that drive innovation and growth in our business. 

What you are responsible for: 

  • Ensure the highest level of professionalism is maintained on assigned accounts and work to meet and exceed the client expectations. 
  • Be a seasoned presenter to persuasively articulate the strategy, value and expected impact of program recommendations. 
  • Drive revenue and relationship growth across assigned accounts. 
  • Translate client goals and positioning into viable marketing strategies and ideas. 
  • Offer a fresh perspective and innovation to the entire team. 
  • Grow accounts globally by identifying and recommending new marketing opportunities to bring to clients. 
  • Exhibit the ability to anticipate and solve problems. 
  • Keep current with industry trends. 
  • Oversee workflow of assigned accounts by ensuring tasks are properly delegated and completed across team members. 
  • Generate enthusiasm for and commitment to client work among team members. 
  • Play an active role with leadership and biz dev teams with new business projects. 
  • Champion the strategic planning process for the team. 
  • Ensures sharing best practices, experiences and ideas. 
  • Hold regular internal status meetings for teams across disciplines (media, creative, analytics, social, content, search). 
  • Assess team performance, promotions and identifying roles that need to be filled. 
  • Maintain 1:1’s with direct reports, goal setting, and performance evaluations. 

What you’ll bring [knowledge, skills, and/or experience]: 

Knowledge: 

  • B2B Marketing – Industry 
  • B2B Marketing – Strategy 
  • B2B Marketing – Creative 
  • B2B Marketing – Media 
  • B2B Marketing – Client Knowledge 
  • Agency knowledge 

Skills: 

  • Commercially astute 
  • Relationship building 
  • Eye for detail 
  • People Management 
  • Organized 
  • Global vision 
  • Upwards Management 
  • Growth (sales) focused 
  • Challenge mediocrity 
  • Solution Oriented 
  • 7+ years of client management experience within agencies and/or digital marketing environment. 
  • Previous sales/account management experience. Track record in building and growing client relationships and consistently exceeding revenue goals. 
  • Interest and experience in the technology sector 
  • Track record of client and team success 
  • Experience and comfort with live presentations 
  • Experience with creative account management 
  • Experience in managing and mentoring teams 

What it means to work at Just Global… 

Being a Just teammate means working in alignment with our Values…  

Cultivate Relationships  

  • Build rapport first.  
  • Put yourself in their shoes.  
  • Assume positive intent. Give others the benefit of the doubt.  

Be One Team  

  • Collaborate.  
  • Be the guardian of each other’s reputation.  
  • Have each other’s back. Help each other out.  

Strive for Brilliance  

  • Create work you can be proud of.  
  • Remain open and curious.  
  • Improve your work. Improve yourself. 

And in return you can expect…  

  • You will be seen, heard, and included as a whole human being  
  • Your contribution will be valued, rewarded, and recognized  
  • You will develop deep and meaningful relationships that could last a lifetime  
  • You will have leaders who are worth following  
  • You will have the opportunity to develop yourself and your craft  
  • You will have a meaningful chapter in your career path  

Compensation Philosophy:

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us.

We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. This will be discussed with you at the appropriate stage in the recruitment process. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live. In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success.

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