Client Services Director

1 month ago

United Kingdom Bleckmann B.V. Full time

We are one of the largest players in Supply Chain Management services for the fashion and lifestyle market. Started in 1862 as a transport company, we have developed into a full end-to-end logistics provider with specific expertise in e-commerce. Our mission is to deliver on the promises that our clients make to their customers.

Tasks and responsibilities:

Main Purpose of the Job:  

To support business growth and the retention of an esteemed Bleckmann client. This involves advocating the Bleckmann Culture, and maintaining strong relationships across three distribution centers (currently two in the UK and one in the Netherlands).

Key Tasks

  • Overall Client Responsibility:
    • Oversee the development and performance of our client within the entire organization.
    • Serve as the escalation point for client management.
    • Conduct internal meetings with relevant stakeholders and manage robust solutions.
  • Contract Management:
    • Maintain valid SLAs, pricing, and contracts with the client.
    • Handle price index events (annual and others) and provide weekly reporting.
  • Profitability and Growth:
    • Maximize client profitability in alignment with organizational strategic plans.
    • Utilize client insights and data analytics to identify service and pricing opportunities.
  • Strategic Awareness:
    • Anticipate strategic changes in the client’s business for competitive advantage.
    • Focus on cross-selling, retention, service improvements, and cost efficiency.
  • Reporting and Leadership:
    • Enhance internal and external client satisfaction through improved reporting (KPI Dashboards).
    • Participate in QBRs and MBRs for the relevant sites
    • Lead by example in terms of commitment, ethics, and client knowledge.
    • Collaborate with internal and external stakeholders daily.
    • Establish robust customer account plans and maintain weekly NPS score dashboards for the Distribution Centres
Profile:

Attributes

Proficient in designing and executing global programs related to retention, cross-selling, customer satisfaction, and KPI/SLA management.

Possesses excellent knowledge of financial cost price calculations and adeptly works with pricing models.

Confidently presents information to both internal and external stakeholders.

Demonstrates strategic and commercial acumen.

Strong ability to strategically influence key stakeholders using data-driven insights.

Cultivates genuine customer intimacy with relevant stakeholders.

Senior experience in conducting departmental reviews, driving continuous improvements, and implementing projects.

Holds leadership and managerial roles, effectively leading support functions.

Capable of driving organizational transformation.

Successfully manages external client expectations, acting as an escalation point when necessary.

Holds an academic business study background or demonstrates a high level of critical thinking.

Proficiently steers data analysis initiatives and creates comprehensive PowerPoint presentations with clear key messages.

  • Maintains an open and friendly character while being direct, both internally and externally.
What do we offer ?

We are offering a competitive salary for a role at this level, along with an attractive benefits package. You can also expect: 

We are a growing company and we want you to grow with us. We empower our Bleckmann Heroes providing them the opportunity to develop new skills, take on more responsibilities, and develop their career within the company. 

Office culture

You will be part of an international and diverse team. With a “let’s get it done” culture, our leadership has an open door policy that values entrepreneurship in our employees. 

Our Bleckmann Heroes are exceptional. They all go the extra mile to deliver on the promises of our clients. Engaged, success-driven, self-motivated and continuously striving for excellence.

Our brand values

We live by the 4 e’s of Bleckmann:  entrepreneurship , expertise, engagement  and  excellence . These 4 values reflect our heritage, our culture, where we are today as well as our ambitions for the future. 

  • Working in a team of enthusiastic colleagues
If you have any questions about this function, please ask them via our form by pressing the button below. #J-18808-Ljbffr

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