Senior Programme Administrator

2 weeks ago

Redruth Cornwall, United Kingdom Oxford Innovation Services Full time

This is a fixed term role to the 31 March 2025.
This is a hybrid role: home/office - location Redruth.
Oxford Innovation Advice is a commercial organisation recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.
We have two exciting projects:
Acccess to Finance plus (A2F+) is focused on Financial Readiness, supporting client businesses to raise funding to support their business development. This project will guide and mentor businesses through a variety of funding raises including traditional debt to Angels, Venture Capital and the Crowd.
Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative ‘Digital Manufacturing on a Shoestring' approach.
We are seeking Programme Administrators to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support and act as first point of contact for the programmes (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Administrator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.
Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.
For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. The role includes a generous benefits package.
Telephone businesses promptly and identify need(s) and process accordingly;
Enter data and maintain the CRM database;
Record programme outputs and produce evidence and data as requested;
Lead on the arrangements for any workshops/conferences/events;
Collate and produce reports on data;
Attend workshops/conferences/events as requested (across Cornwall);
Set up accounts on the GROWTHmapper diagnostic programme;
Provide telephone/email assistance on GROWTHmapper issues;
Ensure the Oxford Innovation Digital Academy platform is up-to-date;
Contribute to the continual quality improvement processes;
Previous experience of using CRM databases;
Competent across all Microsoft Office applications
Ability to manage data collection and simple data analysis
Driving licence and access to a car
Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia.

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