Virtual Data Collection Coordinator WorkatHome

3 weeks ago

Redruth Cornwall, United Kingdom OI Advice Full time

Cornwall (hybrid - home-based/Redruth office)
Full-time (reduced hours considered on a case-by-case basis)
Oxford Innovation Advice is a commercial organisation, recognised as market leading specialists in SME business growth support and development. We are a national Company but, having delivered multiple successful projects since 2009, are firmly established as a key provider of advisory services to businesses in Cornwall and Isles of Scilly.
Digitisation for Manufacturers (D4M) is a new project focused on supporting and transforming SME manufacturing businesses by increasing the adoption of new technologies and digital applications across business operations. Working in partnership with the University of Cambridge and their Institute of Manufacturing, this ground-breaking new programme utilises their innovative ‘Digital Manufacturing on a Shoestring’ approach.
We are seeking a Programme Support Co-ordinator to join us and be part of a close knit, energetic and motivated team who relish the fast-paced and flexible requirements of business support programme. The primary purpose of the role will be to carry out comprehensive administrative support to the Digitisation for Manufacturing (D4M) programme and act as first point of contact for the programme (internally and externally) including Helpdesk support. You will have the ability to deal with all enquiries in a professional and efficient way, providing excellent customer service to ensure satisfaction with regard to the administrative aspects of the project. The Programme Support Co-ordinator will ensure that all records are maintained, and data evidencing programme activity is captured and reported.
Your role will be responsible for the smooth running of online GROWTHmapper assessments (full training provided) and Helpdesk support. The role will be both home and office based, supporting clients and the wider team with all activities relating to GROWTHmapper assessments, programme delivery and the client journey. To achieve this, travel within Cornwall will be essential, so you must be able to demonstrate the ability to attend the office and local events when required.
For this important role we are seeking someone with client relationship, data collection and administration experience. Competent across all Microsoft Office applications and simple data analysis, confident with providing technical support via the telephone or email, comfortable with meetings, challenging targets and timescales, whilst ensuring critical quality control measures are met, you must relish working in a collaborative and supportive team environment where individual efforts are committed to and celebrated in the context of the achievements of the group. 
Telephone businesses promptly and identify need(s) and process accordingly;
Enter data and maintain the CRM database;
Record programme outputs and produce evidence and data as requested;
Lead on the arrangements for any workshops/conferences/events;
Arrange the printing of documents, collate and produce reports on data;
Attend workshops/conferences/events as requested (across Cornwall);
Set up accounts on the GROWTHmapper diagnostic programme;
Provide telephone/email assistance on GROWTHmapper issues;
Contribute to the continual quality improvement processes.
Previous experience of using CRM databases;
Competent across all Microsoft Office applications
Ability to manage data collection and simple data analysis
Excellent telephone and listening skills and written communication skills;
Driving licence and access to a car
Oxford Innovation Advice is a dynamic and fast-growing company where a culture of constant innovation and mutual respect delivers bottom line results from within a stimulating, enjoyable and challenging working environment. Part of SQW Group, our sister divisions provide flexible office space for start-up and growing technology companies, Angel investment networks and co-investment fund management plus public policy and economic development consultancy services in the UK, Europe and Asia. 
The projects are funded by the UK Government through the UK Shared Prosperity Fund. Cornwall Council has been chosen by Government as a Lead Authority for the fund and is responsible for monitoring the progress of projects funded through the UK Shared Prosperity Fund in Cornwall and the Isles of Scilly.

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