Senior Business Operations Lead

4 weeks ago


United Kingdom inomed Neurocare Full time

The leading Intraoperative Neuromonitoring Services company based in London is looking to appoint an enthusiastic and highly organised individual in a supporting role in the Operations Department.

The company has a dedicated team of specialists in neuromonitoring to provide a high standard of medical services for spinal, vascular, brain, and other surgeries to the NHS and private hospitals. We are committed to delivering the highest level of patient care and surgeon satisfaction. Our philosophy is to work with integrity, accuracy, and precision, making patient safety the gold standard in healthcare.


To excel in this position, you should possess strong leadership abilities, the capability to work collaboratively within a team, and the initiative to independently address challenges. Exceptional organisational skills, adeptness in communication and IT, meticulous attention to detail, and a commitment to efficiency are imperative qualities for this role.


Manage the day-to-day operations of the department, ensuring tasks are completed accurately, efficiently, and by established policies and procedures.


~ Manage a small office team, assigning tasks to team members, setting clear expectations, and providing necessary support and guidance.


~ Work closely with the Head of Operations on multiple operational projects and provide support in administrative tasks as needed.


~ Prepare regular reports and updates on departmental activities, performance metrics, and key performance indicators (KPIs) for the Head of Operations.


~ Monitor team performance and productivity, identifying areas for improvement and suggesting strategies to enhance efficiency and effectiveness.


~ Provide ad-hoc support to the team with the daily operations, including orders processing, customer service, bookings confirmation, and other administrative duties.


~ Conduct regular performance evaluations and provide constructive feedback and coaching to team members to support their professional development and growth.


~ Bachelor's degree in business administration, operations management, or a related field.
Proficiency in Microsoft Office Suite and other relevant software applications.
Analytical mindset with the ability to identify trends, analyse data, and make data-driven decisions.
Proven experience within the healthcare or medical industry.
Knowledge of Microsoft ERP system Navision.



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