Client Service Associate Financial Services

4 weeks ago


Edinburgh, United Kingdom JPMorgan Chase & Co. Full time

As a Fund Services Senior Associate in the Fund Services Operations Service Delivery team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritisation of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organisation in order to promote client focus and drive overall service quality.
Builds and maintains a stable relationship with the Client to support key interactions and seamless escalation
Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
Ability to make balanced decisions and effectively represent our brand
Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
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