Client Solutions Service Support

Found in: Talent UK C2 - 1 week ago


Edinburgh, United Kingdom Nucleus Financial Full time

About the role 

We’re on the lookout for excellent, customer-obsessed and organised individuals to join our Client Solutions team.

Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of our proposition and the client relations department play a leading role in making this happen. The Client Solutions Service Support role plays a crucial part within the department by working with colleague's in the administration and management of their designated firms as well as owning a range of responsibilities, shared with your across the whole department.

Fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers’ needs and expectations, while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the aim of ensuring our service standards are met, enabling our advisers to get the best outcome for their clients.

You'll join an energetic and collaborative team that supports each other, always learning and developing. We have a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. Each day will be different, and the role will evolve with time and effort.

A bit about you

Your friends would probably describe you as ‘the reliable one’. You will be very organised and have the ability to manage your own time effectively. You will work well as part of a team and take a great deal of pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone.

You should apply if you love:

To be proactive and use your initiative to deliver exceptional serviceTo identify and drive forward business improvementsPlanning and managing your workload to deliver the required service standards, and ensuring your team work effectively togetherMaintaining company values and branding through all communications and interactionsCollaborating with and influencing your colleagues and partners to achieve the best outcome for customersTaking accountability, if issues do arise, ensuring that things are seen through to the endTo take ownership of your development, embracing all opportunities to learn and grow.

A little about us

We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first - whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too.

Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact.

Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work.

Are we a perfect match? Check out and find out

Inclusion and diversity at Nucleus

As with most things in life, who cares, wins. We really care about inclusion.

For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector.

More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development.

At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.



  • Edinburgh, United Kingdom Search Consultancy Full time

    Salary - £10.40 ph We're on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team. Our clients purpose is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element...


  • Edinburgh, United Kingdom Alexander Mann Solutions Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary...


  • Edinburgh, United Kingdom Aon Full time

    Client Service Advisor - Commercial Insurance - (Glasgow or Edinburgh, UK) We’re Hiring! Do you thrive in a fast-paced environment? Do you want to explore innovative risk solutions and support businesses across various sectors in the UK and wider? Aon Glasgow are hiring! This role is a hybrid role, it could be based in Glasgow or Edinburgh and is a great...

  • Client Solutions

    Found in: Talent UK C2 - 1 week ago


    Edinburgh, United Kingdom Nucleus Financial Full time

    We’re on the lookout for excellent, customer-obsessed and organised individuals to join our Client relations team.Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of our proposition...


  • Edinburgh, United Kingdom eFinancialCareers Full time

    **Who we are looking for?** **Why this role is important to us** The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration andshareholder recordkeeping, to...

  • Data Client Support Analyst

    Found in: Talent UK C2 - 1 week ago


    Edinburgh, United Kingdom addepar Full time

    Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s...


  • Edinburgh, United Kingdom eFinancialCareers Full time

    **Who we are looking for?** This role can be performed in a hybrid model, where you can balance work from home and office to suit your personal commitments and professional responsibilities. **Why this role is important to us** The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives clients and managers access to the...


  • Edinburgh, United Kingdom Addepar Full time

    The Role As part of the broader Addepar Data Management & Quality organisation, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client Support group sits at the nexus of Addepar's activity and requires daily...

  • Client Support

    17 hours ago


    Edinburgh, United Kingdom Search Consultancy Full time

    **Client Support** Newbridge, Edinburgh £25k salary, paid weekly each Friday We looking to engage with talented individuals who have a strong attention to detail and thrive working in a fast paced environment. This position hours are 9-5:30pm Tuesday to Saturday or Wednesday to Sunday, no negotiation on these working hours. In return, this role offers...


  • Edinburgh, United Kingdom HSBC Full time

    -Job description Some careers have more impact than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...


  • Edinburgh, United Kingdom Connections Recruitment Full time

    Client Services Coordinator Edinburgh My clinet is seeking a motivated individual to work alongside our Client Services Team. You will provide support to our client services VIP team and work closely with our Director of Client Services to ensure clients legal transactions complete within our best practices for service level agreements. The role requires...


  • Edinburgh, United Kingdom State Street Full time

    Who we are looking for This managerial position has responsibility for managing the day to day Fund Accounting administration service ensuring that all deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards. You will act as a senior escalation point within the team for all...

  • Catering Assistant

    3 days ago


    Edinburgh, United Kingdom Stafffinders' Client Full time

    Stafffinders Hospitality Team are proud to be representing well-established clients based in Edinburgh and the surrounding areas, who are currently seeking talented and experienced Catering Assistants to join their teams. These roles are temporary ongoing assignments, with immediate starts for those looking. As a Catering Assistant, you will have the...


  • Edinburgh, United Kingdom JPMorgan Chase & Co. Full time

    As a Fund Services Senior Associate in the Fund Services Operations Service Delivery team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client...


  • Edinburgh, United Kingdom State Street Full time

    **Who we are looking for** This managerial position has responsibility for managing the day to day Fund Accounting administration service ensuring that all deliverables are produced and dispatched on time and in accordance with client service level agreements and agreed quality standards. You will act as a senior escalation point within the team for all...


  • Edinburgh, United Kingdom JPMorgan Chase & Co. Full time

    Do you possess strong analytical, communication, and time-management skills? We are looking for you to support client on-boarding and complex events for Institutional and Retail Clients. As a Fund Servicing Senior Associate in the Fund Accounting Implementations team, you will be responsible for internal Net Asset Value Distribution platform for fund/share...


  • Edinburgh, United Kingdom QA Apprenticeships Full time

    Watermans are a modern, forward-thinking law firm. We offer legal services in conveyancing, private client, family law, dispute resolution and personal injury. They're all about making the legal process as straightforward as possible for clients - and that extends to the team, too! No being set in their ways, Watermans are committed to providing a...


  • Edinburgh, United Kingdom Stafffinders' Client Full time

    If you were holding up your metaphorical recruitment mirror, is this what you would see smiling back at you? We at Kingpin International are not shy in saying that we are more than a little excited to be seeking a Global Recruitment Business Manager, to launch our operation to the next level and beyond. This key role is purpose-built for an immensely...


  • Edinburgh, United Kingdom Clearwater Analytics Full time

    Clearwater Analytics® is a global SaaS solution for automated investment data aggregation, reconciliation, accounting, and reporting. Clearwater helps thousands of organizations make the most of investment portfolio data with cloud-native software and client-centric servicing. Every day, investment professionals worldwide trust Clearwater to deliver timely,...


  • Edinburgh, United Kingdom BlackRock Full time

    Description About this role An exciting opportunity has arisen for a Vice-President to join our Institutional Clients & Client Solutions team within the Compliance Line of Business team. This position will complement an existing team of expert compliance professionals based in London and Dublin and will support the Head of the team. The team is...