Communications Analyst
4 weeks ago
Job Description
Job Title: Customer Communications Analyst
Duration: 6 months Initially
Rate: £500/day Inside IR35
Location: Hybrid (2 days per week in Central London)
Job Description:
We are currently seeking an experienced Customer Communications professional, to join the Marketing and Customer team of a leading Digital Bank.
Responsibilities:
Boost and support the Customer Team by:
- Usability testing
- Quantitative testing and qualitative testing
- Customer testing
- Dealing with a diverse set of customers and ensuring customer understanding
- A/B testing with different Customer pools
- Building Customer panels
- Running sessions with Customer panels
- Testing out wording, propositions, or written words
- Responsible changes for website, communications, and marketing campaigns
Qualifications and Skills:
- Proven experience of Communications and Marketing within Financial Services organisations
- Strong Usability and Customer testing experience
- Experience of both Quantitative and Qualitative testing
- Excellent Written and Verbal Communication skills
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