Communications Analyst

4 weeks ago


London, United Kingdom EA Change Full time

Job Description

Job Title: Customer Communications Analyst

Duration: 6 months Initially

Rate: £500/day Inside IR35

Location: Hybrid (2 days per week in Central London)

Job Description:

We are currently seeking an experienced Customer Communications professional, to join the Marketing and Customer team of a leading Digital Bank.

Responsibilities:

Boost and support the Customer Team by:

  • Usability testing
  • Quantitative testing and qualitative testing
  • Customer testing
  • Dealing with a diverse set of customers and ensuring customer understanding
  • A/B testing with different Customer pools
  • Building Customer panels
  • Running sessions with Customer panels
  • Testing out wording, propositions, or written words
  • Responsible changes for website, communications, and marketing campaigns

Qualifications and Skills:

  • Proven experience of Communications and Marketing within Financial Services organisations
  • Strong Usability and Customer testing experience
  • Experience of both Quantitative and Qualitative testing
  • Excellent Written and Verbal Communication skills
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