Sales Operations Analyst
1 month ago
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring.
Summary Job Description:
The Sales Operations Analyst is predominantly responsible for validating a high volume of incoming customer orders per month (500+), generated by a 600+ person global sales organization. There is a daily focus on data management and the validation of sales orders within our systems.
Primary role includes:
- Supporting sales representatives with their questions, queries, concerns, and the validation of their orders
- Interfacing with intra-company departments, such as Billing, Provisioning, IP Eng, Legal, etc.to finalize the details and terms of order
Essential Job Functions:
- Email customers to verify order validation
- Ensure data entered is accurately captured in accordance with pricing and product guidelines in company systems
- Ensure all required documents/approvals are present and accounted for within the orders edocs
- Master all internal systems such as Compass/OPM and to be able to problem solve within those systems
- Coach individual Sales Reps and Managers on paperwork, procedure and processes questions
Qualifications:
Knowledge Skills and Abilities:
- Highly developed organizational, communication (written and oral) and interpersonal skills
- Excellent computer skills including CRM software, personal applications (Outlook, MS Access, MS Excel)
- Effective as both an individual contributor and team player
- Ability to coordinate and effectively manage multiple projects
- Judgment, tact, diplomacy and professionalism
- Accuracy, attention to detail, thoroughness and follow-through
- Initiative and strong customer service skills
- Problem Solving, Quality Focus, General Consulting Skills, Project Management, Process Improvement
Education, Certification, Training and Minimum Qualifications:
- BS/BA or equivalent experience preferred but not required
- 1 year or more experience in a sales support role in a fast-paced environment is preferred
- Technology industry experience is preferred but not required
Work Environment: In-office position based at Cogent’s London Office
Cogent Communications is an Equal Opportunity Employer.
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