Assistant Concierge

2 weeks ago


South Ruislip Greater London, United Kingdom The Arterial Group Full time
Assistant Concierge Belgravia £28,100annual salary plus company benefits Sainsburys cash voucher £125 a month Dental care Uniform allowance 41-hour week, Monday to Friday across opening hours 8.30am-6.00pm We are a real estate collective that is hospitality-led for the flexible economy. A collective in every sense, we strive to create exceptional experiences that leave meaningful impressions on all our stakeholders. We do so because were driven by the ever-changing state of how we choose to live and work in modern cities.

The Role We are seeking a highly organized and personable Assistant Concierge to join our Belgravia team that

looks after Grosvenor Flexible and Managed workspaces. In addition to

providing exceptional customer service to our members by assisting them with their enquiries and visitors, you will also be managing package deliveries, conducting meeting room checks, and ensuring our coffee and tea stations are consistently stocked and well-presented.

Key Areas of The Responsibilities Assist the Concierge team with Excellent delivery of customer service and customer satisfaction in all our clubs; Conduct regular inspections of our Managed and Flex buildings and meeting rooms to ensure cleanliness, functionality, and readiness for use

; Build and maintain a strong community network; High standards of presentation and maintenance of the Clubs.

Building Setup Set up coffee machines and tea points throughout our buildings. Monitor and replenish coffee and tea supplies throughout the day. Set up milk in fridges for coffee and tea stations. Assist the housekeeping team with setting up fruit displays. Collaborate with housekeeping to maintain cleanliness and organization in shared spaces, including lounges and common areas.

Customer Experience Provide first-class customer service to all members and visitors to the club. Engage with all existing members, and potential new members to strengthen and increase good customer relationships by understanding them and their business. Provide support to members with meaningful connections and networking opportunities. Assist with catering requirements and restaurant bookings to members and external clients. Provide coverage during lunch breaks to ensure continuous service delivery.

Service Quality Checks Conduct regular inspections of meeting rooms to ensure cleanliness, functionality, and readiness for use. Troubleshoot any technical issues with AV equipment and communicate with the appropriate team for resolution. Assist with setting up and arranging meeting room configurations as requested. Conduct regular walkarounds to assess the condition of the co-working space and identify any maintenance or cleanliness issues. Address any concerns promptly or escalate them to the appropriate department for resolution.

Community/Day-to-day Operations New members onboarding/offboarding on our systems and platforms. Ensure all day-to-day members requests and complaints are handled effectively and efficiently to ensure total customer satisfaction. Ensure all post and parcels are delivered to membership holders promptly. Coordinate member requests in a prompt and timely manner whether face-to-face, by email or on the telephone. Management of member accounts and ongoing reporting. Good control of all concierge-related systems and platforms.

TPBN1_UKCT

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