Contract Support Customer Service Advisor
4 weeks ago
Customer Experience - Customer Service Agent - United Utilities - Clean Water- Warrington
It’s the difference we make that improves people’s lives and helps the economy to grow. Our Customer Team based in Warrington are looking for a Customer Service Agent to join their growing team. You will be working in a full time permanent role on our United Utilities contract.
Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.
Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs.
Experience of working in a customer service role.
Experience of working within the Utilities sector but not essential.
Excellent IT skills using Microsoft Office (Word, Excel and Outlook)
Full Driving Licence
Customer Service related qualification or equivalent Ability to work under pressure, think clearly and act decisively
We offer a competitive salary that is based on proven skills and experience. to a variety of flexible benefits that work for you.
24 days holiday plus statutory holidays (option to buy more)
Company pension scheme
Life assurance
Financial well-being programme
Employee assistance program for health and well-being and onsite mental health first aiders to support our colleagues
We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising
Our main value is to “Move Life Forward” and we are committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.
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