Head of Workshop Operations

2 weeks ago

London, United Kingdom Benchpeg Ltd. Full time

Supporting the work of the Jeweller since 2006

At Queensmith, we transcend the traditional jewellery-buying experience. Our mission is to revolutionise the world of engagement and wedding jewellery, crafting unforgettable moments for our customers. Our culture revolves around "Be Brilliant," reflecting our relentless pursuit of excellence and innovation; "Be Clear," representing transparent communication, ethical practices, and a meaningful impact; and "Be Unique," celebrating individuality, creativity, and inclusivity. Just as we aim to democratise diamond jewellery through bespoke services and craftsmanship, we provide our teams with a similarly customised and exceptional work environment. The essence of Queensmith lies in providing a rewarding work environment and empowering teams to strive for excellence and be their best.

Scope

At Queensmith, we understand that our greatest asset is our exceptional team. As the Head of Workshops at Queensmith, you are the orchestrator of precision and expertise across our various workshop locations, contributing to the immersive customer experience. In this hands-on role, you collaborate closely with your direct reports, including Lead Setters and Lead Goldsmiths, taking accountability for the development and performance of the entire workshop team through training and mentorship. You collaborate seamlessly with Production & Design teams, ensuring adherence to quality standards, optimising workflows, and ensuring client satisfaction, with a special focus on the smooth running of workshops. Your impact extends beyond the daily workshop operations management as you embody our culture and values while nurturing our most valuable assets - our people and their craftsmanship, fostering an environment of excellence and innovation. Yourcontributions are integral to our journey.

Responsibilities

  • Ensure quality standards at every step of the jewellery crafting process across multiple workshop locations.
  • Accountable for the smooth running of all workshop operations and optimising efficiency and productivity.
  • Accountable for junior and senior artisans' recruitment, mentorship, ongoing training, and proficiency, ensuring a skilled pipeline in collaboration with Leads.
  • Collaborate with all departments to enhance CX and act as a brand ambassador.
  • Direct line management & development of all workshop staff.
  • Manage procurement, including sourcing, tracking, and costing of all workshop equipment and consumables and coordinating servicing as needed.
  • Facilitate regular training for teams, including masterclasses, one-to-ones and workshop meetings.
  • Facilitate & participate in senior cross-departmental meetings.

Requirements

  • Hands-on approach with a passion for knowledge sharing and upskilling teams.
  • Proven leadership in comprehensive senior people management.
  • Ability to motivate, assess, plan and organise resources.
  • Robust leadership background in manufacturing roles and expertise in optimising process workflows. .
  • Previous experience in apprenticeship programmes could be helpful.

Skills

  • Proven leadership expertise, ideally within manufacturing.
  • Bench skills preferable, not essential.
  • Experience in recruiting, training, and mentoring junior artisans, focusing on skill development.
  • Strong interpersonal and communication skills.
  • Strategic thinking, problem-solving and operational acumen.

Reports to

Group Operations Director

Health & Wellness Benefits, Professional Development, Employee Recognition Programme, Paid Time Off & Holidays, Financial Benefits, Workplace Culture Initiatives.

Job Type

Full-time (40 hours Monday to Friday)

Location

Competitive, depending on experience

To Apply

Does this sound like you? If so, we want to hear from you.

Please submit your cv and covering letter outlining why you think you’d be a great fit for the role.

About us

Queensmith specialises in bespoke fine jewellery, designed and crafted by our talented team of in-house experts. We offer a truly personal and bespoke fine jewellery service that brings our customers to the heart of the making process, providing rare access to designers, gemmologists, goldsmiths and setters, in order to create and customise their dream engagement, wedding and eternity rings.

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About benchpeg.com/jobs

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From creative and design roles, to craft and jewellery manufacturing jobs, to head office, management and administration vacancies, specialist luxury PR, marketing and digital vacancies as well as jewellery sales and retail positions, our listings for jobs in jewellery is the place to come for recruiters and job seekers alike.

Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career

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