Program Manager

1 month ago

Bury Greater Manchester, United Kingdom Tech Mahindra Full time

Job Description

Must be SC eligible

Customer Site Travel: Occasional - as required by customer

Please specify the key deliverables and commitment dates

  • Lead a matrix-team of multi-talented people from across geographical locations, cultures and organisations, vendors and customers;
  • Operate at a strategic level, to establish and manage; budgets, deliverables, milestones and timescales for the portfolio to ensure all contractual obligations are met & portfolio benefits are measured;
  • Deliver multi-tower technical solutions into enterprise customer estates;
  • Create programme plans and schedules to support and track milestone delivery, using tasks, dependencies and timeframes;
  • Execute programme governance and chair both operational and strategic programme review boards;
  • Manage the programme budget through regular finance tracking;
  • Provide high level programme reports to key stakeholders;
  • Record programme data in a central system;
  • Develop and maintain strong relationships with customers, suppliers and internal stakeholders;
  • Close programmes and record lessons to promote resilience and continuous improvement; and
  • Promote the use of digital tools over manual processes and handoffs.

Work closely with teams and the customer during planning and execution of both technology delivery and service transition.

Previous experience

An extensive track record of delivering complex customer projects within a fast-paced ICT or Telecommunications industry;

Experience of working in a highly matrixed, Agile organisation; and

Demonstrated leading large programme teams successfully.

Experience of successfully leading complex service transition programmes within the ICT industry including knowledge of the Service Management Framework (ITIL).

2. Tools

Strong digital skills across the whole O365 suite including PowerApps and PowerBI; and

Knowledge of using other project support tools; such as SharePoint & project management tools.

3. Communication

Excellent interpersonal, organisational, communication and presentation skills, especially when working with remote team members and internal and external stakeholders;

Established team player with the ability to build strong relationships with customers, vendors and internal stakeholders;

A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy;

Ability to manage resources from a distance who work for other organisations;

Competent in presenting to senior stakeholders; and

Ability to manage conflict.

4. Skills

  • Partnering
  • Transition Management and Supplier Management and Programme Management and Commercial Acumen Management
  • Assessment and Policy Compliance
  • Analytics and Insights and Vision Change
  • Centricity and Risk Management
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