User Researcher

2 weeks ago


Manchester, United Kingdom Whatsoninleeds Full time

Principal User Researcher YourCode Group are currently looking for a GDS User Researcher to join our consultancy arm, working on key government projects based in London, Manchester, Leeds or Coventry (remote working with office trips available). You will be working as part of a multi-disciplinary team of specialists to support User Researchers across the UK to deliver high quality and efficient research with a meaningful effect on current life. You will be part of implementing a comprehensive strategy working on key measures that can improve peoples lives.
The team as a whole is responsible for ethical reviews, the handling of research data, researcher training and induction, research lab management, participant recruitment, information management, and knowledge management. Delivery of all these services enables our researchers to do their best work.

As a User Researcher in the team, you will plan, design and carry out research activities to inform the design of these services. You will do this by developing a deeper understanding of the people that use them and their needs. This will primarily involve research with researchers, as well as with other people working in multi-disciplinary delivery teams, and with senior stakeholders.

You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, workshops, surveys, and pop up research. You will carry out rapid analysis as well as larger pieces of work with a broader, strategic focus.

You’ll communicate insights from research in engaging and impactful ways to motivate change and to improve services.
Responsibilities

Your main day to day responsibilities will include:
Planning, designing and conducting user research to understand user needs and behaviours, and to support the design and development of digital services. Turning user research findings into actionable insights that inform the design and development of services and staff experience. Supporting the Research Operations Team to deliver services that meet the individual needs of researchers working in varied contexts across the GDS project. Working collaboratively with the Research Operations Team to define research questions, plan research approach, and to prioritise findings. This might include research for the Senior Management Team into staff experience. Organise the work of the ethics board by leading meetings, onboarding new board members, coordinating ethics submissions, and work with the ethics lead to carry out prioritisation and backlog refinement. Essential Criteria

You’ll have a demonstrable passion for user centred design, with the following skills or strong experience in:
Understanding and applying a range of user research methods correctly for different life cycle phases. Clearly articulating to stakeholders the benefits of taking a user-centred approach, based on evidence. Applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers. Researching diverse audiences to deliver accessible and inclusive digital services. Managing, executing and analysing usability testing to deliver valuable user insights that inform decisions. Communicating research findings in a clear and engaging way that motivates change. Desirable Criteria

Ideally you will also have the following skills or some experience in:
Engaging multi-disciplinary teams with a good research process in agile environments. Managing workload effectively in response to changing deadlines and priorities. Supporting more junior User Researchers. Familiarity with the Government Digital Services User Researcher - Various levels and locations #J-18808-Ljbffr

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