Claims Support Agent

3 weeks ago

United Kingdom We Are Group Full time

About We Are Group:

A Social Impact Company whose whole reason for being is to deliver positive outcomes for our learners and service users allowing them to better their lives and future potential by having access to digital and online services.

We believe in introducing everyone to the digital world - going online, accessing services, products, and advice - one click at a time. If we can get people online, show them a new way, and guide them towards advice - we know we can help them unlock a more secure future. We believe in social impact. In fact, so much so, we’ve had Social Impact written into our charter: If there is no impact, we’re not even allowed to start the work.

About the role of Claims Support Agent:

The Claims Support Agent will help claimants complete application forms ensuring information is correct and accurate and gives the claimant the best opportunity for a successful claim.

Roles and responsibilities:

• Support claimants on completing application forms

• Interview the claimant face to face and gather relevant information

• Record accurate information on the form ready for submission

• Ensure the correct documentation is provided as part of the claim

About you:

• Experience working with vulnerable adults through local authorities, local council, government or legal

• High level communication both verbal and written

• Able to show empathy to the claimant and able to be patient and understanding

• BPSS clearance or ability to gain clearance is essential

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