Claims Assessor

3 weeks ago

United Kingdom Undisclosed Full time

Title: Group Claims Assessor

Length: 3 months

Rate: £350.00 P/D via Umbrella

Location: Remote


What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Our client prides themselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders and members.


As a Group Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our Client’s Life philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary. Our product range includes Life, Death in Service Pensions, Critical Illness and Income Protection.


Responsibilities:

  • Will have proven working and higher level knowledge of Group Protection claims for the following benefits:

Income Protection – essential

Critical Illness – desirable

  • sound decision making skills and ability to risk manage and escalate where appropriate.
  • will communicate with employers, members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
  • further information in relation to claims or potential claim enquiries
  • claims requirements and decisions
  • appeals and complaints
  • and maintain relationships with intermediaries and service providers
  • ideas for the continuous improvement of the claims business process within our client’s Life to ensure that our client’s Life remains innovative and forward thinking – constantly challenge the status quo.
  • closely with other areas within our client’s Life (for example Individual Claim Assessors, Underwriting, Actuarial, Client Services, Sales) to develop a thorough understanding of the business and contribute to "best practice" overall.
  • training, coaching, support and advice to less experienced members of the team and Client Services. This may be either on an ad hoc or more formal basis depending on the individual requirements.

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