Student Communities Coordinator

6 days ago


Bracknell Berkshire, United Kingdom Parkside Recruitment Full time

Job Description Our international client based in Bracknell, Berkshire requires a Collections & Recoveries Coordinator to join their team.

The Collections and Recoveries Coordinator will be the day-to-day contact and escalation for customers that are in serious financial difficulty. This involves talking to customers in a variety of often sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that Financial Services team are providing the best possible service to the customer whilst keeping in mind the needs of the business.

This role requires the flexibility to work a shift pattern between 9.00pm Monday to Friday and there may be requirements for an occasional Saturday, with a day taken off in lieu during the week.

Early arrears agreement handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
Identifying customers are vulnerable and following the FS Vulnerable Customer Policy when speaking with them.
Treating customer fairly with forbearance options and due consideration throughout the whole collections process.
Vehicle Repossessions, dealing with both the third party agents who are actively trying to recover the asset and also customers who may subsequently contact FS following contact by the third party or during the process of the actual repossession.
Identifying & referring any agreements that may potentially involve fraud and tracing of customers who have been reported as Gone Away.
Referring agreements for potential Pre-Litigation Action.
Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options.
Regulatory Administration
Assist Management in the production and maintenance of FCA complaint and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.
Assist in any projects, system upgrades, etc. Complaint handling; speaking with the customer and taking details of their complaints and then referring to Team Leader/Manager and preparing any initial draft correspondence.

Knowledge of using a range of office software, including email, spreadsheets, and databases.
Experience in preparing and analysing reporting data for management accurately and to timescales.
Able to demonstrate successful communication (verbal and written) with internal and external customers at all levels via telephone and email.
Comfortable negotiating, discussing sensitive financial issues, and finding solutions keeping both the business and customer in mind.
Experience in the financial services industry.
Hybrid Working



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