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IT Deskside Support

4 months ago

Durham County Durham, United Kingdom ResQ Full time

ResQ are looking for an IT Deskside Support Apprentice to join our team in Seaham.

You don’t need your GCSEs for this role, Maths and English can be completed alongside your qualification if not already obtained. As an IT Deskside Support Apprentice, you will work closely with our experienced IT team to provide technical support to our employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. What can you expect to learn as an IT Deskside Support Apprentice?

As an IT Deskside Support Apprentice, you can expect to learn a wide range of technical skills and knowledge related to supporting colleagues in a Contact Centre environment. Customer service - One of the most important responsibilities that deskside support technicians have is providing IT support services to our workforce. Take incoming requests for help and maintain a high level of customer service.

· How to problem-solve computer Issues - Deskside support technicians take initiative and ownership of reported IT problems. Once the issue is identified, deskside support technicians process these incidents through an incident management system.

· Hardware and application support - When users need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software, they turn to deskside support. To complete this, they reimage systems and engage in computer networking. Deskside support technicians also work with purchasing staff to buy replacement hardware and software as needed.

· Installation of software upgrades - Deskside support workers complete hands-on fixes for desktops and laptops that include software installations and upgrades. After completing installations, deskside support workers test new computers according to established guidelines.

· How to create and maintain documentation - Documentation is a major requirement for deskside support. They record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions. Deskside support technicians are often required to submit accurate call logs itemising colleague interactions.

You can expect a warm welcome, from a supportive IT team who will give you every tool available to us to help you thrive
You’ll get 28 days holiday, plus your birthday off if it falls on a working day.
We also offer some amazing high street discounts and have lots of exciting company events.
This is a great opportunity to work with some amazing brands in the energy, telecoms, digital and media sectors.

We embrace diversity in all its forms and strive to foster an inclusive environment where everyone can do their best work and achieve their full potential.

We are a Disability Confident employer.